Digital Operations Associate - Lead management

Company Description

Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.

Job Description

Job Description

Are you interested in starting your career in Digital Marketing and not afraid to take on the challenge of lead processing in a growing team with a developing Martech stack? We are looking for Junior Digital Operations associate to join our newly established Marketing Delivery Centre based in Chennai, India. You’ll report to the Head of Marketing Delivery Centre (MDC) and be part of the Brand, Marketing and External relations team.

Your key tasks and responsibilities will be:

• Process contacts generated from Marketing campaigns and inbound web generated leads into our CRM system and hand these leads over to the correct Sales teams for follow up.
• Search and update existing CRM contacts with up-to-date information to ensure a consistent buying experience for our prospective customers.
• Ensure our HubSpot database accurately reflects the engagement our Sales team has with our Marketing contacts.
• Support the Operations Lead and HubSpot admin with data cleaning and enrichment tasks.
• As part of the Marketing Delivery Centre you will support your colleagues with tasks around e-mail marketing, HubSpot landing pages and forms when needed.

Qualifications

Your starting point for constant growth

From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe a good starting point is:

• Strong ability to follow and optimize established workflows to ensure consistency and efficiency in lead processing.
• Understanding how CRM systems function and how they contribute to Marketing and Sales alignment. Experience with HubSpot or MS Dynamics is a plus.
• Skilled in prioritizing multiple tasks and meeting deadlines in a fast-paced environment.
• Comfortable adapting to new tools, systems, and workflows as technology and processes evolve.
• Prior experience in a B2B environment or working in a marketing delivery/support role is a plus.

Additional Information

Personal qualities that will help you succeed and thrive in this role, include:

Being proactive is important, technical expertise, and strong organizational skills to will help you in this role.

 Welcome to our Support Organization

In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing common ground for the development and servicing of clients and markets.

Ramboll in India

Ramboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.

How to apply

Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.