Digital Operations Analyst

Job Posting:

Since 1928, Amerock’s award-winning decorative and functional hardware solutions have built the company’s reputation for chic design accessories that inspire homeowners to express their personal style. Marrying the perfect blend of beauty and function, Amerock's cabinet hardware, bath accessories, decorative hooks and wall plates are designed to coordinate with plumbing fixtures and other home décor elements, so you can easily create a seamless look across the home.

We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Amerock. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up.

The Digital Operations Analyst will be responsible for the ongoing optimization and maintenance of Amerock’s Digital channel operations, including but not limited to EDI program management and ownership. The Digital Operations Analyst will act as liaison between end users, external customers, IT staff and third-party integration partners to identify and root cause opportunities for operational failure or inefficiency. They will partner multi-functionally to solve customer problems and mitigate financial exposure for Amerock by ensuring a deep understanding and consistency to retail compliance across multiple trade partners. In addition, this role will play critical role in supporting company implementation and ongoing optimization of Power BI. Reports directly to Manager, Demand Planning Digital Operations with dotted line to Manager, Business Systems for SAP / EDI support.

Job Responsibilities

• Partner with internal and external customers to lead, execute, and troubleshoot new and existing EDI integrations
• Manage EDI onboarding process to ensure proper functionality, mapping, retail compliance, and additional customer requirements are met
• Serve as internal Subject Matter Expert and external liaison with 3rd-party customer hosted EDI / Digital Commerce platforms, e.g., CommerceHub, SPS Commerce, including catalog maintenance, pricing discrepancies, and chargeback resolution
• Drive UAT process for new customer onboarding or platform changes
• Respond daily to failures in middleware / VAN with appropriate resolution and resubmission of data
• Manage manual 846 / inventory uploads for non-EDI customers
• Act as primary back-up and secondary support for SAP user maintenance and IDoc error resolution
• Monitor key digital customer portals daily (e.g. Amazon Vendor Central, Lowe’s Vendor Gateway, Home Depot Supplier Hub) and perform root cause analysis and solution for issues as they arise
• Create effective checks and balances with major trade partners to mitigate late ASN transmission, inaccurate shipping data, and timely portal freight routing
• Collaborate cross-functionally with Customer Care, DC Operations, Supply Chain, Finance, and Channel to resolve customer issues via long-term process improvements
• Serve as critical support role in Power BI implementation
• Provide ad hoc reporting and analysis as business needs warrant
• Other projects and duties to be assigned

Qualifications

• 5+ years’ experience in an analytical role with a strong emphasis on Digital Commerce
• Advanced Microsoft Excel and familiarity with Power BI and SQL
• SAP ECC experience strongly preferred
• Excellent written, verbal, and visual presentation skills with ability to distill themes to executive leadership
• Strong problem-solving skills with a focus on cross-functional process improvement
• BS / BA in IT, Finance, Business, Operations, or equivalent work experience

At Amerock, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

-

Pay Range:

-

$6,000.30 - $9,716.30

-

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

-

This role is Bonus or Incentive Plan eligible.

-

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

-

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information