KONE Technology and Innovation (KTI) is seeking a highly skilled Digital Operations Specialist to manage and support remote monitoring applications and devices hosted on Microsoft Azure across multiple geographical regions. This role requires deep hands-on expertise in Azure cloud operations, containerized platforms, Kubernetes, CI/CD pipelines, database platforms, and DevOps practices. The specialist will take strong ownership of production systems supporting large-scale, distributed, cloud-native, and IoT-enabled solutions. A strong technical expert in Microsoft Azure is critical for this role.
Key Responsibilities
Manage and operate Azure-hosted, containerized applications and infrastructure supporting remote monitoring solutions.
Act as an Azure Subject Matter Expert, ensuring high availability, performance, security, scalability, and cost optimization of cloud environments.
Design, implement, and maintain CI/CD pipelines for automated build, release, and deployment of Java-based applications.
Operate and support Kubernetes workloads using Azure Kubernetes Service (AKS) or equivalent container orchestration platforms.
Apply DevOps best practices, including environment management, release orchestration, and infrastructure as code.
Perform hands-on work with MS SQL Server, Azure SQL, and other Azure data services, including complex queries, performance tuning, data analysis, and reporting.
Support highly available, distributed, and containerized systems with strong end-to end operational ownership.
Develop and maintain automation scripts and tools to reduce manual operational tasks and improve system reliability.
Monitor application and infrastructure health using Azure Monitor, Log Analytics, Application Insights, and alerting tools.
Drive Incident, Problem, and Change Management processes, ensuring SLA and KPI compliance. KONE Internal
Perform deep troubleshooting across Azure infrastructure, Kubernetes clusters, Java applications, databases, and network layers.
Work with ServiceNow and Jira for ticket management, change tracking, and operational workflows.
Maintain technical documentation, runbooks, architecture diagrams, and configuration artifacts. • Collaborate closely with Product Development, Frontline teams, Partners, and Operations teams for issue resolution and continuous service improvements.
Education
Bachelor’s or Master’s degree in Computer Science, Electronics, Telecommunications, or a related engineering field. Required Skills
Experience
7–8 years of experience supporting cloud-based, distributed, and production-grade systems.
Strong hands-on expertise in Microsoft Azure services, cloud architecture, and operational excellence.
Proven experience working with containerization technologies such as Docker and Kubernetes.
Hands-on experience with Azure Kubernetes Service (AKS) is highly preferred.
Strong experience with CI/CD tools and DevOps pipelines using Azure DevOps or equivalent platforms.
Good working knowledge of Java-based applications, JVM performance concepts, and production support.
Solid hands-on experience with MS SQL Server, Azure SQL, and other Azure database services.
Experience handling large datasets, operational reporting, and analytics.
Exposure to IoT platforms, remote monitoring solutions, and telecom or device connectivity.
Strong skills in automation, monitoring, troubleshooting, and root cause analysis.
Excellent communication skills with the ability to collaborate effectively across global and virtual teams.
Knowledge of integration technologies, REST APIs, and microservices architectures.
Experience working in Agile, Lean, and DevOps-driven delivery teams.
What We Offer: KONE Internal • Opportunity to work with a global technology leader shaping the future of digital cities. • Hands-on exposure to large-scale, mission-critical, Azure-based and Kubernetes driven platforms. • A collaborative and innovative work environment with a strong focus on continuous improvement and technical excellence.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Bachelor's or Master's degree in Computer Science, Electronics, Telecommunications, or related engineering field.
- 7-8 years supporting cloud-based, distributed, production-grade systems.
- Strong hands-on expertise in Microsoft Azure services and cloud architecture.
- Experience with containerization technologies (Docker) and Kubernetes.
- Hands-on experience with Azure Kubernetes Service (AKS).
- Design and maintain CI/CD pipelines using Azure DevOps or equivalent.
- Working knowledge of Java-based applications and JVM performance.
- Hands-on experience with MS SQL Server, Azure SQL, and Azure data services.
- Experience with automation, monitoring, troubleshooting, and root cause analysis.
- Experience with Azure Monitor, Log Analytics, and Application Insights.
- Familiarity with ServiceNow and Jira for ticketing and change management.
- Knowledge of REST APIs, microservices architectures, and integration technologies.
- Experience working in Agile, Lean, and DevOps-driven delivery teams.
- Exposure to IoT platforms, remote monitoring solutions, and device connectivity.
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
