Commerce media is one of the fastest-growing segments in advertising, and Citi is bringing its powerful assets to launch a new media offering. With 70MM+ cardmembers, 6.5 billion annual transactions, and visibility across 700+ merchant categories, Citi has the scale, the trust, and the data infrastructure to compete at the highest level.
What sets Citi apart is the depth and breadth of its view. Where retailers see spending only within their own ecosystem, Citi sees actual purchase behavior across the full customer wallet, spanning categories, merchants, and channels. That cross-wallet visibility, combined with Citi's direct relationships with tens of millions of engaged, digitally active customers, creates a compelling foundation for advertisers who want to reach high-intent audiences and measure real outcomes.
We're building Citi Ads, Citi's Commerce Media business, from the ground up, and we're looking for a digital media subject matter expert who knows how to translate client objectives into flawless campaign execution. Someone who is equally comfortable setting a long-term team vision and rolling up their sleeves on technical requirements, and who takes pride in building campaigns that perform, scale, and evolve with the market.
Responsibilities:
- Ensure all on site campaigns are executed within the business framework and that any identified issues are managed across functions/lines of business and closed on time.
- Support the exploration and development of marketing enhancements in support of our overall strategies
- Oversee overall campaign planning and execution from a strategic perspective.
- Define and present go-to-market strategy for new journey enhancements and features, partnering with digital usage and creative teams
- Develop Journey marketing processes to optimize engagement model between Digital Marketing and Journey teams
- Review marketing strategies, plans and creative with Marketing leads at critical phases of process
- Socialize Journey enhancement roadmaps and supporting customer research
- Support digital usage teams in delivering against key Scorecard metrics, including Mobile Usage, Digital Usage and Digital Enrollment
- Monitor and report on digital customer experience issues that impact marketing and create action plan in partnership with Marketing Owners to resolve. Proactive in identifying customer experience pain points and opportunities.
- Recommend innovative and creative ways for how marketing can drive adoption of new Mobile App functionality.
- Partner with Mobile/Digital Container team to build out marketing infrastructure and capabilities to drive improved marketing performance
- Ensure that projects are effectively planned, managed and monitored
- Partner closely across the organization with cross functional teams including journeys, products, channels, operations, decision management, marketing information management, legal, privacy, control, compliance, etc.
- Present Journey enhancement updates, roadmaps and marketing recommendations to Senior Marketing leadership
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 4-6 years of experience in Business, Marketing/Servicing or Marketing Management, Project Management skills
- 1-3 years hands-on experience with ad tech platforms such as Google Ad Manager (GAM), DV360, or similar ad servers and DSPs
- Proven ability to traffic campaigns end-to-end, including tag setup, pixel implementation, audience onboarding, and QA
- Strong knowledge of campaign measurement and digital media KPIs
- Experience working with audience/data platforms (e.g., LiveRamp, CDPs, clean rooms)
- Understanding of stakeholder needs across advertisers, sales, and product teams
- Experience executing both onsite (owned and operated) and offsite (programmatic, social) campaigns
- Strong troubleshooting skills with the ability to resolve campaign delivery issues quickly
- Comfortable operating in a fast-paced, build-from-scratch environment with evolving tools and processes
Education:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group: Marketing------------------------------------------------------
Job Family:Digital & Social Media Marketing------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:NC-CHARLOTTE (BALLANTYNE)------------------------------------------------------
Primary Location Full Time Salary Range:$81,600.00 - $122,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Jun 03, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 4-6 years of experience in Business, Marketing/Servicing or Marketing Management
- 1-3 years hands-on experience with ad tech platforms
- Proven ability to traffic campaigns end-to-end
- Strong knowledge of campaign measurement and digital media KPIs
- Experience working with audience/data platforms
- Experience executing onsite and offsite campaigns
- Strong troubleshooting skills
- Bachelor's/University degree, Master's degree preferred
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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