Digital Infrastructure Support Analyst

Within JCDecaux UK the role of Digital Infrastructure Support Analyst (DISA) provides the company with initial deployment, configuration, and support of network connected devices across the digital estate. The role is pivotal in ensuring that the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department.
The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as Digital Support, Incident Management and Projects teams within the Technical Operations division.
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of DISA is crucial to both the division and wider company’s success.

What you'll be doing...

Capabilities

Issue Management & Support

• Improve systems by studying current practices, suggesting modifications to the DITL and Head of Digital Services (HDS)
• Prepare incident reports collecting, analysing and summarizing information
• Implement router, switch, firewall, etc firmware updates to the infrastructure estate
• Monitoring of primarily large format digital network equipment e.g. video processors, etc
• Analysis of issues and incidents logged to the Service Delivery ticket system
• Support for scheduling digital campaigns and one off exceptional or unusual dynamic campaigns
• Highlight and escalate concerns regarding physical/network security concerns to DITL for review and appraisal

Stakeholder Management

• Communicates with project stakeholders at all levels
• Forges and strengthens relationships with the business
• Communication of issues and risks in projects to the DSSTL, HDS and SBA-DIG
• Excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally

Technical

• Experience of working with digital out of home technologies (KIS, Broadsign, OneLAN, etc)
• Experience in working with ticket systems (CONNECT for Service, Zendesk, etc)
• Experience using various operating systems (Linux and Windows variants)

Quality Management

• Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcome
• Ensures standard operating procedures (SOPs) are followed and where audits find non-adherence to SOP that corrective actions are completed in a timely manner

Personal

• Ability to listen, adapt and make suggestions
• Ability to persuade, to negotiate
• Ability to make measured appraisal of risk in different situations
• Languages: Fluency in English, French desirable
• Highly motivated and project orientated
• Strong organisational skills and attention to detail
• Strong communication and documentation skills
• Excellent analysis, testing and troubleshooting skills
• Strong written and presentation skills
• Systematic and timely approach to incident management
• Confident to take the lead on digital support issues and have the confidence to work on challenging and complex support problems

Adherence to health and safety guidelines when working on site and undergo any required

A little bit about you...

Qualifications

• Educated in a Business, IT or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
• Working towards CMNO, CCNA or equivalent

A little bit more about us...
 

• We believe in building a diverse and inclusive culture and positive employee experience. 

• We are One Team, more than just ourselves.

• We are customer first, we understand, and help solve our customers’ problems.

• We Test & Learn, we are empowered to learn and grow, unafraid of change.

• We choose to care, we are committed to doing the right thing, the right way.

It’s really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

About our recruitment process….

1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.

2. You send in your application to let us know you’re interested.

3. We see your application, get excited, and give you a call.

4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.

5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.