Digital Infrastructure Engineer

Description

Who We Are

Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

What The Role Entails

As the Digital Infrastructure Engineer, you will play a critical role in the implementation, installation and maintenance of our data center's digital infrastructure. Your expertise will ensure the robustness and reliability of our data center operations, contributing to the overall success of our clients' businesses.

A successful Digital Infrastructure Engineer must have a thorough knowledge of fiber and conduit systems and be able to effectively manage across our teams, clients, and vendors. The ideal candidate will also have excellent project management skills and a strong commitment to detail.

At CloudHQ, we focus on the trifecta: Power, Cooling, and Fiber so this position is a key role to the company and efforts will positively impact the success of our data center business. Our data center team collectively designs and operates best in class data centers. This individual will come with ideas and a willingness to be part of history as we push the boundaries in the latest data center technologies.

Requirements

 What You Will Get to Do

• Manage and monitor the installation, configuration, and ongoing support of high-capacity telecommunications backbone infrastructure including but not limited to fiber optics, copper, and coax cabling.
• Oversee the deployment and management of the communication systems, including fiber optic cables, cat 5a/6 cabling, Points of Entry (POE), Main Distribution Frame (MDF), and Intermediate Distribution Frame (IDF).
• Conduct routine maintenance and support the fiber and telecommunications infrastructure as required.
• Facilitate carrier access and lease agreements as needed or upon request. Coordinate with security personnel to implement a high level of managed access control and physical security measures within the data center.
• Ensure proper procedures and OSHA safety standards are followed by vendors anytime confined spaces are accessed. This also include managing 3rd party oversight for all fiber installations inside of the manhole systems. 
• Prepare and safeguard project documentation at a professional level, with special attention to detail. This includes documenting project plans, butterfly diagrams, budgets, as-builts, status reports, and other project deliverables.
• Identify and recommend the internal and/or external resources to reach the project goals and manage the day-to-day operational aspects with the internal IT team. 
• Communicate project parameters and coordinate all jobs with the dedicated teams and departments to ensure the completion of quality work. This includes communications with all levels of management and non-management, both internal and external.
• Work to identify and resolve problems and create solutions for OSP/ISP and Infrastructure pathways. Manage the implementation of projects within the team.
• Ensure data center-related priorities are consistent with company policies and objectives; specifically, in the Meet Me and Point of Entry rooms and inside the chamber vaults
• Serve as a senior point of contact for the IT team on all OSP/ISP and infrastructure projects.
• Ensure seamless integration and operation of digital infrastructure with the facility's electrical, mechanical, and communication systems, as described in the BOD documents.
• Identify risks and implement mitigation strategies. This includes developing restoration procedures in the event of an outage. This also requires deploying and managing fiber monitoring systems installed at new and existing sites.
• Work with the development teams on an as-needed basis. This will include working on new builds as well as overbuilds to existing sites.
• Connect and build strong lasting bonds with new and existing clients, carriers, and vendors.

What You Bring to The Role

• A High School Diploma 
• A minimum of five (5) years of working around critical facility infrastructure, preferably in a data center environment. 
• Knowledge of industry standards, building codes and safety standards including TIA’s Fiber Optic Consortium
• Technical skills to terminate and test fiber optic and copper cables
• Knowledge of capital budget management
• Negotiation skills and experience providing solutions to problems
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of fiber duct banks, conduit management, fiber standards, vault/chamber, and space planning
• Knowledge of Bluebeam 
• Multi-project experience in large scale construction management, mission critical or infrastructure 
• Superior organization skills with the ability to maintain progress against important deadlines
• Exceptional attention to detail with a strong work ethic and self-motivation
• Assertive personality style is needed to ensure that processes are completed and moving on to the next stage of completion
• Ability to solve problems using analysis, technical and organizational expertise
• Strong sense of urgency to accomplish tasks on or ahead of schedule while still maintaining accuracy
• Demonstrated professional verbal and written communication skills
• Ability to use independent judgement and sound decision-making skills in situations that impact project timetables, direction, and outcome
• Responsible attitude with strong work ethic; leading by example in attendance, attitude and technical work product.
• Strong teaming skills, works well with internal and external team members and drives execution through collaboration and networking
• Entrepreneurial and thrive in a fast-paced, changing environment
• Ability to manage multiple projects at the same time
• Ability and willingness to work extended hours when required
• Ability and willingness for out of state and international travel when required

Our Ideal Candidate Will Also Possess

• A Bachelors degree 
• IT Technician certifications (e.g. CompTIA A+, Microsoft Certified IT Professional)
• CAD/Adobe/Visio 

What We Offer

CloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision, and bring their best to support their customers and team.  

Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

Equal Employment Opportunity 

CloudHQ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.