Digital Form Developer

Description:
ServiceTrade, a leading SaaS company, seeks a Digital Forms Developer to join our Professional Services team. In this role, you will work closely with onboarding engineers, implementation consultants, and customers to help optimize efficiency and integrate forms that modernize critical systems in the fire protection, life safety, and mechanical industries. 

You will convert work templates, build custom customer requirements, and convert existing form designs to simplify and maximize performance and customer satisfaction. This role requires you to collaborate with customers and understand their unique technical needs and challenges, then leverage your expertise in form development with old and new technologies to develop faster, more efficient solutions.

Our platform enables true digital transformation for customers by streamlining operations, improving work processes, and freeing them up to focus on what truly matters - delivering exceptional value and quality to their customers. 

Why ServiceTrade:

At ServiceTrade, we enable our customers to grow their business by improving operations, productivity, sales success, and customer loyalty. This is not a typical Digital Forms Developer position. Here, you will apply your technical expertise and knowledge to strategize innovative approaches to help customers maximize the full capabilities of our product and realize significant efficiencies. You will collaborate closely with customers to understand complex business challenges, then leverage your skills in Microsoft Visual Studio, Adobe, or Word to deliver customized solutions.

Your contributions will play an integral role in modernizing critical systems, streamlining operations and realizing new efficiencies through data-driven insights. Strong communication, technical analysis and relationship building skills are required to ensure projects are delivered successfully and business outcomes are achieved. You will have the opportunity to make a meaningful impact through collaborative problem-solving and developing solutions that meet customers' evolving requirements.

About you:

Your focus will be to create an environment that promotes success with the customers and projects to which you’re assigned. Success of the customer is defined by successful onboarding, usage and understanding of the products and services they purchase. 

You are a competitive self-starter and career-oriented professional who wants to impact the growth of our business and of our customers. You will be accountable for keeping your customers actively engaged with their project, giving them updates on their progress and pursuing the quickest possible start to finish timeline for seeing the benefits of using ServiceTrade. A natural curiosity, intelligence, grit, and focus on learning and improving day over day is also expected.

Location:
This position is ideally based in our Durham/RTP, NC office. Remote applicants, who meet the criteria, will be considered. Our office is located just off I-40 on Miami Blvd.

Key Responsibilities and Activities

• Advise customers in their efforts to take advantage of InspectionManager to improve their business processes
• Lead technical aspects of project design and solution delivery, sometimes providing oversight and unit testing 
• Provide expertise in best practices focused customization
• Be an expert in form capabilities, and be able to guide project teams in overall platform best practices.
• Provide regular status updates to project stakeholders including timeline and level of effort
• Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific services’ sales activities when required

Knowledge, Skills, and Experience:

• Expertise in Microsoft Visual Studio, Adobe, or Word is required. 
• Proficient experience in C++, C#, and Javascript are ideal
• Strong understanding of Java and/or object oriented logic 
• Experience with Project Management software such as Asana, Jira, Time card systems, etc. 
• Exceptional communication and interpersonal skills
• Highly organized and ability to prioritize activity and work in a fast paced, team environment
• B.A. or B.S. degree with 5+ years of customer-facing technical experience; ideally in a SaaS based environment

A few things you'll want to know:

What does ServiceTrade do?

ServiceTrade is the software platform that helps commercial mechanical and fire contractors grow their profit. We help contractors control costs by improving service and project operations and equipping technicians with the tools they need to work more productively during a persistent skilled labor shortage. In addition, serviceTrade helps contractors grow quality revenue by selling more service and inspection agreements and providing a premium experience that increases customer loyalty.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our Meet the Team page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, FSA and Dependant Care, Critical Illness and Accident  
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Quarterly Volunteer Program

Want to know more? 

Go ahead and apply! Let’s get to know each other.

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.