- Drive DFS Business Growth
Develop and execute area specific strategies to increase customer acquisition, transaction volumes, and revenue across all digital and other channels in Zanzibar. - Expand Mobile and Internet Banking Adoption
Lead initiatives to onboard retail, SME, and corporate customers onto mobile banking and internet banking platforms while driving usage. - Grow Merchant Acquiring Business
Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions to increase card and digital payment usage. - Develop Agency Banking Network
Recruit, onboard, train, and manage agency banking partners to improve financial service accessibility and transaction growth. - Build Strategic Partnerships
Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations to drive DFS adoption. - Market Intelligence and Opportunity Identification
Analyze market trends, competitor activities, customer behavior, and emerging opportunities to inform growth strategies. - Manage Sales Pipeline and Business Development Activities
Generate leads, conduct sales presentations, negotiate commercial terms, and close business opportunities across DFS products. - Monitor Performance and Deliver Growth Targets
Track key performance indicators (KPIs) including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation. Coordinate Cross-Functional Execution
Work closely with business segments, operations, technology, risk & compliance, marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional
RQ
Professional QualificationsMerchant Acquiring and card backgroundAA
Master’s DegreeBusiness AdministrationAA
- Experience
Total Minimum No of Years Experience Required
4
[1] Need Types are : RQ = Required, AA = Added Advantage
Skills Required
- Bachelor's degree in Banking, Finance, or equivalent
- Minimum 4 years total experience
- Professional background in merchant acquiring and card payments
- Master's degree in Business Administration
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
