Job Title: Digital Experience Specialist
Reports to: Manager, Digital Experience
Department: Customer Success
EnlivenHealth is seeking a Digital Experience Specialist, working on a team, to manage a very large and strategic segment of our clients. The Digital Experience Specialist role is a critical part of our Customer Experience (CX) team responsible for helping to create and execute a successful digital experience for our independent pharmacies and the GPOs/PSAOs they work with, ensuring that each touchpoint of the customer journey is not only effective but engaging as well.
The role of a Digital Experience Specialist is to:
Improve customer utilization, driving customer satisfaction
Build customer loyalty and growth
Responsibilities
The Digital Experience Specialist, in coordination with the Digital Team, will develop a clear understanding of the customers in the independent pharmacy and GPO/PSAO segment, the target demographics, and what digital experiences customers and prospects are looking for. From this information, they will develop and execute a digital strategy that offers a personalized experience while being able to deploy at scale.
The Digital Experience Specialist role includes the following responsibilities:
Working with the Digital Experience Team to develop and execute the organization’s customer digital engagement transformation efforts
Evaluating current state utilization and the customer journey, determining areas where there are critical interactions and developing plans for executing improvements
Assessing customer feedback, data, and analytics as insights to improve the overall digital experience
Creating an ecommerce strategy and other digital sales strategies
Working closely with the digital marketing team to ensure alignment on key messages, goals, and overall experience
Evaluating customer purchase trends over time, both short-term and long-term, and assessing the impact of various economic situations (ex. COVID-19)
Analyzing customer behavior on current products
Managing and assessing the customer life cycle and the digital experience life cycle
Monitoring customer interactions for insights and data
Managing customer relationships and working with the customer success managers and sales
Required Knowledge and Skills
Relationship management and an ability to communicate with all relevant stakeholders, like customers, clients, and other employees
Performance analysis skills to interpret analytics and data
Basic computer skills and proficiency in Microsoft Office, Google Docs, and spreadsheets
Metrics-driven and experience implementing and tracking KPIs
Basic Qualifications
BA or BS in communications, Public Relations, Journalism, Business or Marketing field
1 year working in customer engagement
Track record of performance
Preferred Knowledge and Skills
Prior experience in a marketing or customer management function
Experience in Independent Pharmacy operations
Work Conditions
Travel up to 25% of time
Working out of a home-based office
Compensation information: Base Salary + 20K bonus variable.
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Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Skills Required
- Bachelor’s degree in communications, public relations, journalism, business, or marketing
- At least 1 year of experience working in customer engagement
- Track record of performance
- Relationship management and stakeholder communication skills
- Performance analysis skills for interpreting analytics and data
- Basic computer skills and proficiency with Microsoft Office, Google Docs, and spreadsheets
- Experience implementing and tracking KPIs
- Prior experience in marketing or customer management
- Experience in independent pharmacy operations
Omnicell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnicell and has not been reviewed or approved by Omnicell.
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Healthcare Strength — Omnicell highlights comprehensive medical, dental, vision, disability, and mental-health resources, plus an EAP, with recent materials noting enhanced preventive and behavioral-health support. These core health offerings are positioned as a strong pillar of the total-rewards package.
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Leave & Time Off Breadth — Paid family leave, volunteer time off, and a defined vacation/holiday framework (including stated ranges for many U.S. non-exempt employees) are called out in public materials. These leave elements are presented as meaningful supports for employees and families.
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Wellbeing & Lifestyle Benefits — A $500 annual Lifestyle Spending Account is explicitly offered to support personal well-being expenses. This flexible stipend adds tangible value alongside broader wellness resources.
Omnicell Insights
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Since 1992, Omnicell (NASDAQ: OMCL) has been transforming the pharmacy care delivery model through the Autonomous Pharmacy, a combination of hardware, software, and services that enables providers to improve quality, reduce costs, and increase human efficiencies. Through Omnicell’s industry-leading medication management platform and portfolio of technology-enabled services, health systems and retail pharmacies are realizing how connected technology and intelligence can help solve for the most pressing challenges in medication management. Over 7,000 facilities worldwide use Omnicell automation and analytics solutions to help increase operational efficiency, reduce medication errors, deliver actionable intelligence, and improve patient safety. More than 50,000 institutional and retail pharmacies across North America and the United Kingdom leverage Omnicell's innovative medication adherence and population health solutions to improve patient engagement and adherence to prescriptions, helping to reduce costly hospital readmissions. To learn more, visit www.omnicell.com
