The Engines and Experiences customer experience team is looking for a Digital Experience Manager to help grow our Cloud computing and AI platform business. This position will work closely with business stakeholders to help form the web strategy, user journey and Go-To-Market motion for these sites. OUR TEAM: The team has a vision to create world class websites by inspiring, educating, and supporting customers throughout their digital experience. Our charter is to manage, continually optimize and test our worldwide web properties to drive engagement, leads and trials. We are a fast-paced group with a focus on getting things done, simplifying anything and everything, and having fun doing it. You will be in the middle of it all, helping to make decisions that impact customer experiences, acquisition funnels, and global web experiences.
Responsibilities
- Develop and present the strategy, marketing plans and user journey for key programs and experiences within the digital ecosystem.
- Drive all marketing requirements and campaign initiatives for the cloud computing and AI platform portfolio.
- Represent voice of the customer in developing strategies to impact the end-to-end digital funnel.
- Shared ownership of the business targets for web channels.
- Drive learning through qualitative UX research and A/B testing for the web direct channel to continually improve user experience.
- Share insights to inform partners.
- Ensure digital customer journey flows smoothly through top of funnel acquisition into sales and lead motions.
- Collaborate closely with product marketing and engineering to obtain, clarify, and verify requirements for new features and capabilities.
- Drive reporting and analysis in partnership with operations and engineering teams.
- Track and analyze the key metrics weekly and monthly.
- Ensure customer and business data inform all plans, activities, and decisions.
- Lead marketing global engagement web requirements for site implementation.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 1+ year(s) integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
- Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
- Demonstrated ability to contribute to strategic planning and execution while managing multiple projects and competing priorities across teams, time zones, and platforms.
- Experience collaborating across large, matrixed organizations to build alignment and support for initiatives and projects.
- Experience navigating ambiguity, building cross-functional partnerships, and driving progress on projects with limited direction.
- Project management experience in a collaborative, cross-functional environment.
- Experience supporting the measurement, reporting, and evaluation of digital and social media initiatives.
- Experience using data, insights, and feedback to inform recommendations and support business outcomes.
- Ability to identify opportunities for process improvement and contribute ideas that enhance efficiency, effectiveness, and quality.
- Strong attention to detail and experience developing high-quality communications, content, or project deliverables.
Integrated Marketing IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Marketing, Communications, Economics, Public Relations, or a related field, or equivalent experience
- At least 1 year of integrated marketing, event management, marketing strategy, business planning, marketing operations, or related work experience, or equivalent experience
- At least 3 years of integrated marketing, event management, marketing strategy, business planning, marketing operations, or related work experience, or equivalent experience
- Ability to contribute to strategic planning and execution while managing multiple projects and competing priorities across teams, time zones, and platforms
- Experience collaborating across large, matrixed organizations to build alignment and support initiatives and projects
- Experience navigating ambiguity, building cross-functional partnerships, and driving progress with limited direction
- Project management experience in a collaborative, cross-functional environment
- Experience supporting measurement, reporting, and evaluation of digital and social media initiatives
- Experience using data, insights, and feedback to inform recommendations and support business outcomes
- Ability to identify process improvement opportunities and contribute ideas that enhance efficiency, effectiveness, and quality
- Strong attention to detail and experience developing high-quality communications, content, or project deliverables
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
