Digital Experience Manager

Company:Marsh

Description:

Marsh is a leading global insurance broker and risk management firm providing expert solutions tailored to the unique needs of clients. With a strong local presence and deep market knowledge, Marsh delivers innovative risk advisory, insurance placement, and claims management services to help businesses navigate complex risks and protect their assets effectively. Their commitment to client service and industry expertise makes them a trusted partner.

Marsh Dubai is seeking a "Digital Experience Manager" to work on its transformation program of initiatives. In this role you will act as the Digital Platform / Product Owner and define, prioritize, and deliver digital products that align with our strategic goals.

This role requires a deep understanding of Digital technologies, product management principles, delivery and adoption techniques and the insurance industry. The ideal candidate will work closely with cross-functional teams, including business, technology and data teams to create and embed Digital solutions that enhance our service offerings.

What is in it for you?

• Great team environment with energetic and supportive colleagues

• Work-life balance

• Professional environment where your career path is supported and really matters in our global organization

We will count on you to:

• Product Vision and Strategy: Leverage our global strategy to assist in develop and communicate a clear product vision and strategy for assigned digital products that aligns with the business goals.

• Stakeholder Engagement: Collaborate with internal stakeholders, including senior management, to understand business needs, promote the use of Digital to solve business complexity and ensure alignment with global and regional objectives.

• Digital Enablement: Investigate processes and outcomes to define Use Cases where a Digital solution will improve clients, carriers, and colleague ways of working.

• Backlog Management: Create, prioritise, and manage the Digital product demand backlog, ensuring that user stories and requirements are well-defined and actionable.

• Data Management: Understand data structure and data gaps within the Digital product and develop actionable items, with appropriate teams or colleagues, to improve data quality.  

• Delivery:  Work with our technology partners in sprint planning, scrums, reviews, retrospectives, etc. to ensure the success implementation of Digital product use Cases.

• Cross-Functional Collaboration: Work closely with business, technology and data leader and teams to ensure successful product development and delivery.

• Market Research: Conduct market research and competitive analysis to identify trends, opportunities, and potential challenges in the Digital and insurance sectors.

• Performance Metrics: Define and track key performance indicators (KPIs) to measure Digital product success, improve adoption, and drive continuous improvement.

• User Experience: Act as the IMEA Digital Product Advocate with global and regional teams by ensuring that products are user-friendly, accessible, and meet customer needs.

• Capability and Adoption: Provide training, coaching, and support to internal teams and clients on the Digital product and features to improve their utilisation.

What you need to have:

• Bachelor’s or master's degree in computer science, business administration, data science, or a related field

• 5 years+ of relevant work experience.

• Experience implementing Digital solutions and embedding these into an organisation’s ways of working.

• Strong understanding of Digital technologies and their applications in business.

• Proficiency in Digital Solution product management.

• Excellent communication including the ability to influence and build relationships at all levels of the organisation.

• Strong analytical and strategic thinking abilities.

• Experience working in fast pace Agile environments and familiarity with Agile methodologies (Scrum, Kanban).

• Familiarity with UX/UI design principles and user-centred design methodologies.

• Experience with project management and working in cross-functional teams.

• Proven experience in the insurance industry or financial services.

What makes you stand out

• Continuous improvement approach

• Think outside of the box and a can-do attitude

• Comfortable and experience working  with technology (solutions)

• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.