Digital Exp Grp Manager - C14 - SINGAPORE

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey.  Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Senior Vice President (SVP), Digital Exp Grp Manager, based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The SVP, Digital Exp Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:

• The role will be primarily responsible for regulatory projects that are initiated by the Singapore regulator MAS and association bank body - ABS and have strict timelines and industry commitments. These projects are sensitive in nature with a limited timeline for implementation that requires a senior person to manage the regulatory engagement and expectations.
• This role will require regular interaction which involves quick understanding of the requirements, translating them into internal requirements and working with various stakeholders like technology, control partners and the project prioritization team to ensure on-time delivery as per regulatory expectations.
• The role will require an in-depth knowledge of regulatory compliance and controls activities, assess any process risk that might occur due to the regulatory implementation and proactively manage such risks through CAPS and the Risk Exception process where applicable to meet the objectives of the organization's controls requirements.
• A good understanding of local regulations, regulatory vendor onboarding and relationship management are necessary.
• Partner closely with a cross-discipline team of creative talent, strategists and producers to invent and execute innovative brand experiences across a diverse range of channels including digital, mobile and bank branches
• Lead and conduct cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, business requirement definition, digital roadmaps and much more
• Work directly with key internal stakeholders to understand their business, reach a shared vision of how to solve their problems while serving their customers, and ultimately help them to succeed
• Partner with design leaders to uncover the key questions to answer and guide user-centric design
• Coach and inspire others on a regular basis
• Empowered to build trusted relationships with internal stakeholders through regular engagement and strategic presentations
• Lead and champion the continuous learning process for Citi in partnership with key Data Science and Tech partners and trusted agency vendors
• Design and execute user research and usability studies, producing insights and business recommendations, and presenting them to large, senior audiences.
• Foster an ongoing partnership with a cross-discipline design team (and agencies/vendors) to invent, execute and improve upon breakthrough solutions.
• Manage all projects with agile methods ensuring that every project starts with customer needs, strategy and a well-defined problem to solve
• Uncover rich quantitative and qualitative insights from net promoter score data, digital analytics, first/second and third party research that propel teams forward and fuel remarkable solutions
• Design and work with internal analytics partners to track the performance of the team’s solutions and use that data to inform the next iteration
• Manage multiple work streams with varying timelines and complexity with authority and passion
• Partner with other strategists, analysts, researchers and business leaders at Citi to create briefs and set expectations for deliverables
• Help package concepts and insights and present to internal stakeholders in persuasive, articulate and compelling ways
• Support leadership in the overall growth and development of business strategy
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience
• MBA. Statistics experience. Management consulting, marketing consulting or strategic planning experience at an agency
• Experience with technical facets of financial platforms or eCommerce
• Must be a trained usability research moderator comfortable and adept at conducting task-based usability studies
• Proven management of vendors
• Must have traditional planning experience
• Expert in various digital/mobile research technologies, software and equipment
• Demonstrated business acumen and comfort performing strategic analyses quickly and thoroughly
• A deep knowledge of the design thinking methodology
• Thorough understanding of digital design
• Able to work independently, solve problems creatively and lead through ambiguity
• Proven expertise in time and project management
• Exceptional communication (written and verbal) and public speaking skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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