Digital Engagement Coordinator – Student Placement

Location: BELFAST ARNOTT HOUSE, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Title: Digital Engagement Coordinator – Student Placement

Location: Belfast (Hybrid model)

Imperva, A Thales Company is a leading cybersecurity provider delivering best-in-class solutions to protect data and all paths to it!

Why Imperva, A Thales Company?

● 6,200 customers and 500 partners in 100+ countries worldwide

● The leader in the Gartner Magic Quadrant for Web Application Firewalls for 5 straight years

● The leader in the Forrester Wave for DDoS Mitigation Services, highest scoring for “current offering” and “strategy”

● Our market is growing and Imperva is leading the charge. We’re actively seeking the right people to help us reach the pinnacle of performance. Are you ready for an exceptional challenge, where and what you deliver can really make a difference? If so, let’s connect now.

Position Description:

Imperva, a Thales Company, is seeking a Digital Engagement Coordinator for a 12-month placement to support our Digital Community and Customer Success teams, catering to over 13,000 customers worldwide. This role will primarily focus on enhancing Imperva’s digital Community, a collaborative platform for customers to ask questions, share insights, and connect with both peers and Imperva experts. The position will also involve activities supporting our Digital Engagement Program.

Role Summary:

The successful candidate will possess excellent communication skills and a customer-focused mindset. They will be responsible for developing and delivering a program of enablement content and communications designed to help customers achieve their goals and maximize the value of their Imperva products. The key objective will be to drive and retain customer engagement within the Community, thereby enhancing the overall User Experience.

Key Responsibilities:

Imperva Digital Community:

• Source feedback on unresolved discussion threads from subject matter experts to ensure timely, informative responses.

• Review and update existing content; identify content gaps.

• Collaborate with the Customer Intelligence team to measure the effectiveness of community areas and content.

• Optimize member access and utilization of the platform through direct contact and development of enablement resources and user tips.

• Draft and proofread various content formats (e.g., blog posts, webinar invitations, scripts).

• Edit and upload video content.

• Upload regular and ad hoc reports and content to the community site.

• Promote and facilitate live community events.

• Enhance the user experience and interface of the Community site.

• Conduct competitive landscape analysis.

• Coordinate the Community Champion program.

• Work with data analysts to improve reporting mechanisms.

• Support the Digital Community Manager on strategic projects and reporting.

• May be asked to support the Digital Program Managers on an ad Hoc basis

Qualifications:

• Excellent communication skills, both written and verbal.

• Strong customer-focused mindset with a passion for enhancing user experience.

• Familiarity with online marketing, communities and analytics is preferred.

• Ability to analyze trends and adapt strategies for continuous improvement.

Bonus Skills*

• Foundational understanding of Customer Success in the technology industry.

• Experience with video editing software.

• Comfortable working with software to create professional documentation and content.

*We encourage you to apply even if you do not possess all the required skills, as we value a willingness to learn over any skills.

Applicants must have a valid work permit in the UK. We expect the applications from the current students studying in the college.

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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!