The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleAs a Digital Customer Success Specialist, you will help scale Customer Success across a broad customer portfolio through data-informed insight, digital engagement and disciplined execution. You will support adoption, value realisation, customer health and renewal readiness through repeatable digital Customer Success motions. This is a broad role rather than one limited to a single current workstream, and it offers opportunities to work with account teams, cross-functional stakeholders and leadership as Digital Customer Success priorities evolve.Your ImpactCustomer health and renewal readiness: Analyse customer information to identify adoption opportunities, account-health concerns, churn or attrition risks and practical next actions.
Scalable Customer Success: Translate core CSM practices into structured digital programmes that support customers beyond dedicated one-to-one coverage.
Proactive digital engagement: Use approved customer data and system-driven signals to support targeted outreach, awareness sessions, health reviews, technical enablement, campaigns and webinars.
Community and customer feedback: Support community resources, self-service engagement and Voice of Customer activities based on business priorities.
Insight and reporting: Use Salesforce, Excel, Power BI or comparable tools to create clear reporting and enable informed action by account teams and leadership.
Cross-functional collaboration: Work with Customer Success, Sales, Marketing, Product, Support, Community, Data and other teams to validate context, coordinate actions and resolve dependencies.
Operational improvement: Maintain accurate documentation and recurring delivery cadences while helping standardise, improve and automate Digital Customer Success processes without reducing quality or sound judgement.
What You'll NeedExperience: 2 to 4 years in Customer Success, Customer Success operations, digital customer engagement, customer analytics, business analysis, customer marketing, community operations or a comparable role.
Customer Success understanding: Knowledge of how CSMs support adoption, value realisation, customer health, retention and renewal readiness.
Analytical capability: Proficiency in Excel and working experience with Salesforce, Power BI or comparable CRM and reporting tools; ability to interpret customer data and convert it into clear actions.
Communication and collaboration: Strong written and verbal communication, with the ability to coordinate stakeholders and present information clearly to account teams, cross-functional partners and leadership.
Ownership and adaptability: Ability to work independently, organise incomplete inputs, manage changing priorities, follow through on commitments and escalate appropriately.
Digital engagement exposure: Experience with customer outreach, digital programmes, content management, online communities, customer feedback or similar scaled engagement activities.
Education and preferred exposure: Bachelor’s degree or equivalent relevant experience in a related field. Experience in B2B enterprise software and exposure to Customer Success platforms, community platforms, Power Query, SQL, automation or customer-health models are advantageous.
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Skills Required
- 2 to 4 years of experience in Customer Success, Customer Success operations, digital customer engagement, customer analytics, business analysis, customer marketing, community operations, or a comparable role
- Knowledge of Customer Success practices including adoption, value realization, customer health, retention, and renewal readiness
- Proficiency in Excel
- Working experience with Salesforce, Power BI, or comparable CRM and reporting tools
- Ability to interpret customer data and convert it into clear actions
- Strong written and verbal communication skills
- Ability to coordinate stakeholders and present information clearly to account teams, cross-functional partners, and leadership
- Ability to work independently, organize incomplete inputs, manage changing priorities, follow through on commitments, and escalate appropriately
- Experience with customer outreach, digital programs, content management, online communities, customer feedback, or similar scaled engagement activities
- Bachelor's degree or equivalent relevant experience in a related field
- Experience in B2B enterprise software
- Exposure to Customer Success platforms, community platforms, Power Query, SQL, automation, or customer-health models
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
