About LastPass
LastPass is a leader in password and identity management, making it easier to log into life and work. Trusted by 100,000 businesses and millions of users, LastPass combines advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. With LastPass, important credentials are protected and private – and always within reach.
We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!
LastPass is looking for a Digital Customer Success Program Manager:
LastPass is seeking a Digital Customer Success Program Manager to design, implement, and manage digital lifecycle programs for B2B customers. You will work cross-functionally to enhance deployment, adoption, utilization, and retention of LastPass products, ensuring a seamless customer experience.
If you are passionate about complex problem solving and motivated by scale, then this is the role for you!
Who will you work with?
You will collaborate with a diverse team across Sales, Marketing, Technical Support, Renewals, Product, Engineering, and Professional Services departments.
What are some of the exciting challenges you will be working on?
- Develop and implement digital touchpoints for various stages of the customer lifecycle.
- Partner with the data science team to analyze customer engagement data and identify key focus areas to enhance the customer experience.
- Apply A/B testing to continuously improve the effectiveness of digital touchpoints.
- Analyze program outcomes and metrics to provide actionable recommendations and optimize strategies.
- Suggest new innovations, tools, and methodologies to enhance the overall customer lifecycle.
- Communicate the results of digital touchpoints to senior leadership through reports and presentations.
What does it take to work at LastPass?
- Customer-focused mindset with a commitment to enhancing the customer experience.
- Experience in program management, marketing automation, or a related field.
- Strong understanding of email marketing best practices.
- Proven success in designing, implementing, and managing customer lifecycle programs.
- Solid knowledge of customer success metrics (e.g., Retention, NPS, Health Scores).
- Advanced analytical skills with proficiency in Excel, Gainsight, Salesforce, and marketing automation tools.
- Ability to interpret data and translate it into actionable insights.
- Excellent communication, project management, and collaboration skills.
- Strong writing skills for creating engaging digital outreach.
- Adaptability to work efficiently in a dynamic environment, including managing remote teams and projects across time zones.
- Ability to handle multiple projects simultaneously.
- Self-motivated with a strong drive for success and growth.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
It's great, but not required:
- Proficiency in SQL.
- Knowledge of LastPass solutions.
- Familiarity with the SaaS industry.
Our compensation reflects the cost of labor across several US geographic markets. The typical base pay range for this role across the U.S. is USD $82,000 in the lowest geographic market and up to $97,125 per year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Why LastPass?
- Market-leading password manager
- High-growth, collaborative environment with inclusive teams
- Remote first culture
- Competitive compensation
- Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days
- Generous Parental leave
- Comprehensive health coverage, dependents included
- Home office setup support
- LastPass families free account up to 5 members
- Continuous learning and development opportunities
Unlock your potential with us - your skills, experience, and unique perspective matter more than just checking the boxes. Apply today, and let's build the future together!
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What We Do
LastPass provides password and identity management solutions that are convenient, easy to manage and effortless to use, helping more than 30 million users organize and protect their online lives. From enterprise password management and single sign-on to adaptive multi-factor authentication, LastPass Business gives superior control to IT and frictionless access to 85,000 businesses
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