Digital Customer Solutions Representative

This role involves coordinating the processing and delivery of patient-specific items in collaboration with our manufacturing and sales teams in the U.S. Additionally, this role provides technical support and account assistance for platform applications to a diverse user base, including surgeons, operating room staff, clinical teams, distributors, and the sales force.

• Assist new users with account registration and setup while supporting software installation and troubleshooting issues.

• Manage the workflow process of patient specific items to our manufacturing teams

• Assist in correlating account data between different internal systems

• Support project improvement tasks specific to improve current state functions with internal departments and external vendors.

• Document relevant information and ensure that the customer is communicated with in a timely manner

• Provide feedback to Engineering to enhance product quality and reliability while collaborating with cross-functional teams to resolve customer-reported issues.

• Managing incoming emails and phone calls that require support

• Maintain confidentiality regarding proprietary, sales, confidential company information, and patient data.

Required

• Associate's degree in IT, Cybersecurity or similar

• 2+ years of experience in a customer technical support or IT technical support

• Spoken and Written Spanish/English Language Proficiency (C1)

• Proficient in Microsoft Office

Preferred:

• Experience with Excel functions and macros