The Role
Translate CX journey designs into technical requirements, support development and launches, lead UAT, monitor digital channel performance and stability, and ensure compliance with CX design systems and UAE digital regulations.
Summary Generated by Built In
We are looking for a Digital Customer Experience Specialist to support the development, improvement, and quality assurance of customer journeys across digital channels, including the website and mobile app. In this role, you will work closely with CX designers and IT teams to make sure digital services are smooth, user-friendly, and compliant with UAE digital standards.
Key Responsibilities:
- Translate CX journey designs into clear technical requirements for digital platforms.
- Support the development and launch of new digital features.
- Lead user acceptance testing (UAT) to ensure digital journeys function correctly.
- Monitor and improve the performance and stability of digital channels.
- Ensure all digital services follow CX design systems and UAE regulatory guidelines (TDRA, IDCXS).
Requirements
Qualifications:
- Bachelor’s degree in IT, Computer Science, Digital Marketing, or similar.
- 2-7 years of experience (depends on educational attainment)
- Experience in digital product ownership, digital channel management, or CX digital implementation.
- Strong understanding of web/mobile technologies and digital standards.
To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.
Skills Required
- Bachelor's degree in IT, Computer Science, Digital Marketing, or similar
- 2-7 years of experience (depends on educational attainment)
- Experience in digital product ownership, digital channel management, or CX digital implementation
- Strong understanding of web/mobile technologies and digital standards
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Black Pearl is a leading HR consultancy and specialist recruitment firm based in the UAE and GCC. They provide customized HR solutions, executive search, and strategic recruitment services across various corporate support, finance, accounting, and business operations roles, helping clients achieve success through tailored staffing and HR consulting services.
