Digital Customer Engagement Scrum Master

Posted 17 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Biotech
The Role
Serve as Scrum Master for a Content POD, facilitating agile ceremonies, removing roadblocks, managing dependencies, optimizing velocity, and collaborating with Product Owners, designers, content creators, and developers to deliver web and digital publishing solutions.
Summary Generated by Built In
Job Description

Operates as the Scrum Master, leading cross-functional, digital product teams to deliver high-impact web and content solutions within a Product-Oriented Delivery (POD) model. Acts as a facilitative leader and coach, guiding the Content POD from ideation through content design, development, and publishing. Has ongoing accountability for optimizing team velocity, facilitating agile ceremonies, managing content dependencies, and removing roadblocks to ensure seamless delivery. Collaborates closely with Product Owners, UX/UI designers, content creators, and developers to continuously improve our agile digital delivery methodology.

Key Responsibilities & Level of Expertise

  • Agile Facilitation & Delivery: Leads and coaches the Content POD in Scrum or hybrid agile frameworks. Facilitates sprint planning, daily stand-ups, backlog refinement, and retrospectives tailored to content lifecycle cadences.

  • Operational Independence: Plans, coordinates, and prioritizes team workflows and resources with minimal direction. Expected to operate independently, managing complex cross-functional dependencies across creative, technical, and marketing teams.

  • Continuous Improvement: Oversees, evaluates, and refines processes within the Content POD. Actively contributes to the evolution of our Product-Oriented Delivery (POD) playbook, modifying methods to optimize digital publishing workflows.

  • Problem Solving & Roadblock Removal: Uses extensive agile knowledge to solve complex delivery issues, proactively identifying and mitigating bottlenecks unique to content production (such as translation, legal compliance, design sign-offs, and development releases).

  • Influence & Thought Leadership: Demonstrates strong thought leadership, serving as a go-to agile resource internally. Mentors team members, champions agile best practices, and aligns stakeholders (both creative and technical) on delivery goals.

Qualifications

Education & Experience

  • Education:  Bachelor’s or Master’s degree in Computer Science, Information Technology, Marketing, Communications, or a related equivalent field.
  • Experience:  Typically, at least 8+ years of relevant experience in project management, agile delivery, or digital operations, with a proven track record of leading cross-functional teams.
  • Agile Track Record:  Minimum of 3–5 years specifically acting as a Scrum Master or Agile Coach, ideally within a digital, marketing, or web product environment.

Technical & Professional Skills

  • Digital Content Experience (preferred): Deep understanding of web development lifecycles, content workflows, and the digital publishing process (including experience with CMS platforms like Adobe Experience Manager).
  • Agile Tool Proficiency: Expert-level experience using Agile management tools (such as Jira and Confluence) to track progress, build dashboards, and manage backlogs.
  • Cross-Functional Collaboration: Proven ability to facilitate alignment between creative roles (UX/UI designers, content writers, SEO specialists) and technical roles (front-end/back-end developers, QA).
  • Stakeholder Management: Strong communication and negotiation skills, with a track record of managing expectations with business stakeholders and Product Owners.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: IT

Skills Required

  • Bachelor's or Master's degree in Computer Science, Information Technology, Marketing, Communications, or related field
  • 8+ years relevant experience in project management, agile delivery, or digital operations
  • 3-5 years acting as a Scrum Master or Agile Coach in digital, marketing, or web product environment
  • Expert-level experience using Jira and Confluence
  • Experience with CMS platforms and digital publishing workflows (e.g., Adobe Experience Manager)
  • Proven ability to align creative and technical teams and manage stakeholder expectations

Agilent Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.

  • Retirement Support The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
  • Equity Value & Accessibility An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
  • Leave & Time Off Breadth Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.

Agilent Technologies Insights

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The Company
HQ: Santa Clara, CA
17,369 Employees
Year Founded: 1999

What We Do

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.

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