Bazaarvoice Jobs

Digital CSM

Bazaarvoice

Digital CSM

Reposted Yesterday

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Bengaluru, Bengaluru Urban, Karnataka, IND

Hybrid

Junior

Software

The Role

Manage a portfolio of self-service clients to ensure successful user-generated content programs. Monitor and resolve requests, provide best practices and training, assess client health, escalate and coordinate internal resources, and drive renewal and retention through proactive outreach and feedback to product and CX teams.

Summary Generated by Built In

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Who We Want:

Bazaarvoice is looking for a Client Success Manager to join the Digital Client Success team. This team member acts as an integral escalation point for customers with our full suite of products in the high growth self-service segment of our business. Our Client Success team members are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients in driving successful outcomes.  We are looking for an individual who is passionate about client service, about solving business problems, and enjoys regularly exceeding client expectations. 

Job Responsibilities:

Monitor and resolve client and internal requests pertaining to shared portfolio of non-managed clients with BV product solutions in contract.

Act as a program success expert to educate, guide and support clients in develop a successful foundational social user-generated content program.

Provide best practices for clients to gain the most value from their program with Bazaarvoice.

Step in during sticking points of a client’s lifecycle to aid and advocate for resolution from the right internal resources

Proactive assessment of client health, in conjunction with automated initiatives, to inform outreach, renewal, and escalation strategy across self-service portfolio.

Partake in feedback loop to internal stakeholders (Global CX, Product, Client Success, C&C) to inform business of client pain points and opportunities

Exemplify client centricity by serving customers above and beyond their expectations

Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse group of accounts

Deliver training/demo content to groups of customers

Skills and Experience Necessary for the Role:

1+ year of experience in a client-facing role

Confident and solid written and verbal communication in English

College education – Bachelor degree or equivalent

Knowledge of and experience with social media platforms, including Instagram and TikTok

Skillful in time management, organizational systems, and prioritization

Sufficient in meeting deadlines and expectations with reasonable supervision

High level of comfort with Microsoft and Google suites

Terrific relationship building skills with internal and external stakeholders

Positive, self-starter attitude

Curious mindset and a desire to learn

Customer-centric orientation with a focus on delivering value

Working hours: 3pm – Midnight IST

Nice to have:

Demonstrated ability to manage a large number of disparate tasks

Experience with Gainsight or similar CS automation tools

Experience in the software industry, online and/or other marketing/eCommerce technologies

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our APAC Life Page to meet our regional teams and see what life is like in our local offices.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note that a standard background verification (BGV) forms part of our selection process. This will be conducted with your consent and will strictly focus on information relevant to the role.

Skills Required

1+ year of experience in a client-facing role
Confident written and verbal communication in English
Bachelor degree or equivalent
Knowledge of and experience with social media platforms, including Instagram and TikTok
Time management, organizational systems, and prioritization skills
Ability to meet deadlines with reasonable supervision
High level of comfort with Microsoft and Google suites
Strong relationship building with internal and external stakeholders
Positive, self-starter attitude
Curious mindset and desire to learn
Customer-centric orientation with focus on delivering value
Working hours: 3pm - Midnight IST
Demonstrated ability to manage many disparate tasks
Experience with Gainsight or similar CS automation tools
Experience in the software industry, online or marketing/eCommerce technologies

Bazaarvoice Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.

Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.

Learn more about Bazaarvoice's Compensation & Benefits →

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What's It Like to Work at Bazaarvoice? Bazaarvoice Culture & Values Bazaarvoice Career Growth & Development What's the Work-Life Balance Like at Bazaarvoice? Bazaarvoice Leadership & Management Bazaarvoice Company Growth, Stability & Outlook

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The Company

HQ: Austin, TX

1,422 Employees

Year Founded: 2005

What We Do

Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.