Digital CRM Consultant

Posted 9 Days Ago
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Hiring Remotely in India
Remote
Mid level
Information Technology • Consulting
The Role
The Digital CRM Consultant will manage Salesforce support, perform data analysis, troubleshoot issues, and develop documentation for operational improvements.
Summary Generated by Built In
Salesforce Operations Technical Support Lead We are looking for a technically strong Salesforce Operations Technical Support Lead to bridge the gap between frontline support, data operations, and development. This role will provide Salesforce troubleshooting, root cause analysis, case triage, data analysis, data loading, documentation, and process improvement support. Key Responsibilities • Investigate issues using Salesforce configuration, automation, flows, approval processes, validation rules, permissions, data relationships, reports, and debug logs. • Triage Salesforce support issues and determine whether they are bugs, configuration gaps, data issues, training needs, enhancement requests, or development escalations. • Perform data analysis to identify patterns, root causes, data quality issues, and process gaps. • Support Salesforce data loads, updates, mass changes, validation, reconciliation, and post-load review. • Use Excel to analyze, clean, compare, reconcile, and prepare data for operational or system updates. • Document clear reproduction steps, business impact, environment details, findings, and recommended next steps. • Resolve admin-level items when appropriate and escalate development items with complete context. • Identify recurring issues, documentation needs, and opportunities for standardization or automation. • Create SOPs, troubleshooting guides, FAQs, checklists, and handoff criteria. • Partner with Salesforce Operations, Development, QA, and business stakeholders to improve support quality and reduce rework. • Provide insight into future automation, managed services, or AI-assisted support opportunities.

Skills Required

  • Experience with Salesforce configuration and troubleshooting
  • Strong data analysis skills using Salesforce and Excel
  • Ability to document processes and create SOPs
  • Experience in identifying process gaps and improvement opportunities

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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