Digital CRM Consultant

Posted 5 Hours Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
Mid level
Information Technology • Consulting
The Role
Work with stakeholders to gather and document business and functional requirements for Salesforce Marketing Cloud. Support implementations (customer journeys, email campaigns, segmentation), manage SIT and UAT, create test cases, track defects, and produce reports/dashboards. Facilitate workshops, monitor project progress, recommend process improvements, and prepare documentation and training for deployment and post-production support.
Summary Generated by Built In
Job Description: • Gather, analyze, and document business requirements for Salesforce Marketing Cloud initiatives and enhancements. • Collaborate with business stakeholders, marketing teams, and technical teams to translate requirements into functional solutions. • Manage and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) activities, ensuring successful delivery of projects. • Develop test scenarios, test cases, and support defect tracking and resolution throughout the testing lifecycle. • Create, maintain, and analyze reports and dashboards to measure campaign performance and business outcomes. • Support Salesforce Marketing Cloud implementations, including customer journeys, email campaigns, and audience segmentation. • Facilitate requirements workshops, stakeholder meetings, and status updates to ensure project alignment. • Monitor project progress, identify risks, and recommend process improvements to enhance efficiency and user adoption. • Prepare business and functional documentation, training materials, and support users during deployment and post-production phases."

Skills Required

  • Experience with Salesforce Marketing Cloud implementations and features (customer journeys, email campaigns, audience segmentation).
  • Ability to gather, analyze, and document business and functional requirements.
  • Experience managing and coordinating System Integration Testing (SIT) and User Acceptance Testing (UAT).
  • Develop test scenarios, test cases, and support defect tracking and resolution.
  • Create, maintain, and analyze reports and dashboards to measure campaign performance.
  • Facilitate requirements workshops, stakeholder meetings, and provide regular status updates.
  • Monitor project progress, identify risks, and recommend process improvements to increase adoption and efficiency.
  • Prepare business and functional documentation, training materials, and support users during deployment and post-production.
  • Collaborate with marketing, business stakeholders, and technical teams to translate requirements into functional solutions.

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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