Senior Salesforce Consultant / Salesforce Technical Lead
Position Summary
We are seeking an experienced Senior Salesforce Consultant / Salesforce Technical Lead to lead the design, development, enhancement, and support of our Salesforce ecosystem. This role combines hands-on Salesforce development with technical leadership responsibilities, partnering with business stakeholders and leading a team of Salesforce developers, administrators, and analysts to deliver scalable, high-quality solutions.
The ideal candidate will possess deep expertise in Salesforce Sales Cloud, Experience Cloud, Lightning Web Components (LWC), Apex, integrations, and enterprise solution delivery, while driving business transformation initiatives across customer lifecycle management, quote-to-cash, customer portals, contract management, and enterprise integrations with HubSpot, NetSuite, DocuSign, Conga, SharePoint, xFilesPro, AWS, and other business systems.
Key Responsibilities
Solution Design & Consulting
- Partner with business stakeholders to understand business objectives and translate requirements into scalable Salesforce solutions.
- Lead discovery sessions, workshops, and solution design discussions with Sales, Marketing, Customer Service, Operations, and Finance teams.
- Define solution architectures, technical approaches, and implementation roadmaps.
- Create functional and technical design documents, process flows, data models, wireframes, and integration specifications.
- Recommend Salesforce best practices and platform-native solutions to optimize business processes.
Salesforce Development
- Design, develop, test, and deploy Salesforce solutions using:
- Apex
- Lightning Web Components (LWC)
- Flows
- Validation Rules
- Approval Processes
- Custom Objects
- Custom Metadata
- Platform Events
- Reports and Dashboards
- Build custom applications and reusable components within Salesforce Lightning.
- Configure and enhance Salesforce Sales Cloud including:
- Leads
- Accounts
- Contacts
- Opportunities
- Activities
- Forecasting
- Contracts
- Pipeline Management
- Develop and support Experience Cloud customer and partner portals.
- Ensure solutions adhere to Salesforce security, scalability, and performance best practices.
Integration Development
- Design and implement integrations between Salesforce and:
- HubSpot
- NetSuite ERP
- DocuSign
- Conga
- SharePoint
- xFilesPro
- AWS Services
- Third-party applications
- Develop REST/SOAP API integrations and data synchronization processes.
- Support middleware, API management, and data integration initiatives.
- Create data mappings, interface specifications, and integration documentation.
Team Leadership
- Lead and mentor Salesforce developers, administrators, and offshore delivery teams.
- Provide technical direction and oversight throughout project delivery.
- Conduct code reviews and ensure adherence to development standards and best practices.
- Manage sprint planning, workload allocation, technical estimation, and delivery tracking.
- Support team members in troubleshooting complex technical issues.
- Foster continuous improvement and knowledge sharing within the Salesforce team.
Quote-to-Cash & Business Process Optimization
- Design and implement solutions supporting:
- Quote-to-Cash
- Proposal Management
- Contract Management
- Approval Workflows
- Customer Onboarding
- Customer Lifecycle Management
- Customer Self-Service Portals
- Optimize business processes through automation and digital transformation initiatives.
- Support document generation and e-signature solutions using Conga and DocuSign.
Reporting & Analytics
- Develop Salesforce reports, dashboards, KPIs, and executive-level analytics.
- Support business intelligence and data-driven decision-making initiatives.
- Analyze data quality and provide recommendations for process improvements.
Release Management & Support
- Lead technical delivery across Agile projects.
- Support SIT, UAT, production releases, deployment validation, and post-production support.
- Manage defect triage, root-cause analysis, and issue resolution.
- Coordinate with Salesforce, HubSpot, NetSuite, Conga, and other vendors as needed.
- Maintain technical documentation, SOPs, knowledge articles, and support materials.
Required Qualifications
- 8+ years of Salesforce implementation and development experience.
- 5+ years of hands-on Salesforce development experience.
- 3+ years of experience leading Salesforce development teams or technical projects.
- Strong expertise in:
- Salesforce Sales Cloud
- Salesforce Experience Cloud
- Apex Development
- Lightning Web Components (LWC)
- Salesforce Flow
- Salesforce Security Model
- Experience implementing and supporting Salesforce integrations with:
- HubSpot
- NetSuite ERP
- DocuSign
- Conga
- SharePoint
- AWS
- Strong understanding of:
- Salesforce APIs
- REST/SOAP Web Services
- Platform Events
- Integration Patterns
- Data Migration
- Experience supporting quote-to-cash and customer lifecycle management processes.
- Strong stakeholder management, communication, and leadership skills.
- Experience in Agile/Scrum delivery environments.
- Ability to balance strategic consulting with hands-on technical development.
Preferred Qualifications
- Experience with Salesforce Data Cloud.
- Experience with Salesforce Agentforce and AI capabilities.
- Knowledge of DevOps tools such as Copado, Gearset, Git, Azure DevOps, or Jenkins.
- Experience with CI/CD deployment frameworks.
- Experience in Waste Management, Environmental Services, Recycling, Logistics, Transportation, Utilities, Manufacturing, or Industrial Services industries.
Preferred Certifications
Salesforce Certifications
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Platform Developer I
- Salesforce Platform Developer II
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Data Cloud Consultant
Additional Certifications
- HubSpot CRM Certification
- NetSuite SuiteFoundation Certification
- DocuSign Certification
- Conga Certification
Key Competencies
Salesforce Development • Apex • Lightning Web Components (LWC) • Salesforce Flow • Sales Cloud • Experience Cloud • Technical Leadership • Team Management • Solution Design • Salesforce Integrations • HubSpot • NetSuite ERP • AWS • DocuSign • Conga • SharePoint • Quote-to-Cash • Customer Portals • API Development • Agile Delivery • DevOps • Reporting & Analytics • Stakeholder Management
Ideal Candidate
The ideal candidate is a hands-on Salesforce technical leader who can engage business stakeholders, design scalable solutions, develop complex Salesforce applications, lead delivery teams, and successfully execute enterprise integration initiatives. They are equally comfortable writing Apex and LWC code, mentoring developers, presenting solutions to leadership, and driving end-to-end delivery of Salesforce programs that improve customer experience and operational efficiency.
Skills Required
- 8+ years of Salesforce implementation and development experience
- 5+ years of hands-on Salesforce development experience
- 3+ years leading Salesforce development teams or technical projects
- Expertise in Salesforce Sales Cloud and Experience Cloud
- Apex development and Lightning Web Components (LWC) experience
- Experience with Salesforce Flow and Salesforce security model
- Experience implementing and supporting integrations with HubSpot, NetSuite ERP, DocuSign, Conga, SharePoint, and AWS
- Strong understanding of Salesforce APIs, REST/SOAP web services, Platform Events, integration patterns, and data migration
- Experience supporting quote-to-cash and customer lifecycle management processes
- Strong stakeholder management, communication, and leadership skills
- Experience in Agile/Scrum delivery environments
- Experience with Salesforce Data Cloud
- Experience with Salesforce Agentforce and AI capabilities
- Knowledge of DevOps tools such as Copado, Gearset, Git, Azure DevOps, or Jenkins
- Experience with CI/CD deployment frameworks
- Experience in Waste Management, Environmental Services, Recycling, Logistics, Transportation, Utilities, Manufacturing, or Industrial Services
- Relevant Salesforce and partner certifications (Administrator, Platform Developer, Sales Cloud, Experience Cloud, Data Cloud, Agentforce)
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
