Digital Content Services Technician

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
Digital Content Services Technicians are responsible for evaluating all digital deliveries, outputs and derivatives as well as preparing files for delivery to linear and non-linear distribution. They are expected to have knowledge of transcode platforms, file formats, domestic and international media standards, and media asset management. Additional responsibilities include but are not limited to: Initiating transcodes, reviewing and acting on Auto QC data, as well as tagging and updating associated metadata. Additional focus will be on demonstration efficient communication and computer skills.
Your Role Accountabilities...

• Perform technical review and database entry of digital content

• Utilize Media Asset Management system to update metadata and provide reporting as needed

• Audio/Video fault and issue tracking and follow up

• Input/Validate accurate information into Scheduling module

• Monitor internal systems for incoming media requests, including but not limited to standards conversion, file creation, content management and distribution

• Negotiate, prioritize and manage client expectations for delivery timelines

• Coordinate with internal and external Discovery clients to confirm specific technical requirements

• Knowledge of related standard operation procedures and company policies

• Initiate and troubleshoot media creation workflows

Qualifications & Experiences...

• Must possess excellent organization skills, good verbal and written communication skills and proficient in computer usage.

• Must have a thorough understanding of professional/broadcast HD and SD signal standards

• Must have a thorough understanding of video resolution, and audio formatting

• Must have basic understanding of Media files including: file formats, codecs, file size and storage

• Must have demonstrated experience dealing with immediate deadlines that require problem solving and "on the fly" critical analysis

• Must be self-motivated, highly organized, detail oriented, and able to handle multiple projects simultaneously under tight deadlines in a team environment

• Able to work independently and within a team

• Must maintain professional attitude, demeanor and relationship with DCI management, co-workers and staff at all times.

• This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by his/her direct manager.

Not Required but preferred experience:

• Bachelor's degree in Communication Arts or Radio/TV/Film preferred

• 2 to 3 years experience with various encoding processes, editing and signal routing in a broadcast/post production environment is highly desirable.

• Experience with Avid, Final Cut and Adobe Creative Suite

• Experience with media file transfer and sharing workflows

• Multilingual in any of the following a plus: English, Spanish, Portuguese, Putonghua (Mandarin), Hindi, Tamil, Telugu , Bengali, Melayu, Japanese, Vietnamese, Complex Chinese, Simplified Chinese, Indonesia, Korea, Burmese.

How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.