About this role:
Wells Fargo is looking for a Digital Content Manager to assist with the end-to-end Commercial Content publishing lifecycle (from requirements intake to publishing content live). Familiarity with enterprise CMS is highly recommended as well as understanding of content supply chain and content management / publishing processes. Candidates should be flexible, fast and detail oriented. Must recognize and assess risks effectively throughout the publishing cycle.
In this role, the CMS Digital Content Manager will:
- Understand CB/CIB channel’s goals, strategic business objectives and how the content publishing projects fit within those objectives.
- Keep the end-user and customer in mind throughout the project lifecycle.
- Understand and have a strong grasp of the technical environment that supports the different channels (desktop/mobile/etc.).
- Work with a multi-disciplinary team (QA, designers, product owners, technology, etc) to ensure deliverables are completed and released under tight timelines.
- Lead or participate in variety of complex functions within the digital environment
- Independently resolve complex issues
- Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements
- Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
- Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives
Required Qualifications:
- 4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 3 + year of experience with SDL Tridion/Web 8.0+ or similar enterprise CMS.
- Proficient in HTML, including knowledge of XHTML, CSS, and Accessibility/WCAG standards.
- Familiarity with JSON, XML and XSL code and usage.
- Experience with web publishing and web content lifecycles.
- Excellent communication skills
- Intermediate or higher level with Office365 (Sharepoint, Word, Excel, PowerPoint, Visio.)
- Working knowledge of SharePoint & JIRA
- Detail oriented, organized, and able to manage multiple activities and responsibilities.
- Customer service and customer focus experience.
- Ability to logically tackle and solve complex issues, good analytical skills.
- Ability to work independently with little direction and supervision.
Job Expectations:
- Intake, Project Management and Collaboration Skills
- Author content for various CB/CIB communications (channel communications, help materials, etc) as well as manage publishing status and information related to assignments, and validate work.
- Review content and ensure it complies with visual, editorial, accessibility and other standards as part of the authoring and publishing process.
- Documentation of processes, queue management, standards governance, and related tasks.
- Create dynamic components, insertion points, for micro front end pages.
- Track, report, and maintain documentation on publishing production issues.
- Plan and execute testing of CMS publishing capabilities.
- Support other publishing activities as needed.
Posting End Date:
17 Mar 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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