Digital Content Lead, Omnichannel Operations & Analytics

Posted 5 Hours Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
Hybrid
Expert/Leader
Healthtech • Software • Analytics • Biotech • Pharmaceutical • Manufacturing
Takeda exists to create better health for people, brighter future for the world.
The Role
Manage global Medical content channel operations, including publication, dissemination calendars, asset metadata, and platform readiness. Coordinate operational dependencies with content, technology, and external teams. Consolidate and analyze content and channel performance data, build recurring dashboards, identify engagement trends, and recommend improvements to content strategy, channel mix, timing, and user experience. Ensure compliance with non-promotional communication, privacy, consent, and local requirements while supporting measurement enhancements.
Summary Generated by Built In

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.  

At Takeda’s GCC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team
Role Objectives:

  • Manage operations and performance monitoring for all Global Medical content dissemination channels​
  • Analyze channel and content data to identify areas of high and low engagement and identify improvement opportunities for both content and dissemination strategy​

Key Responsibilities:

Channel Operations​

  • Coordinate the setup, publication and availability of approved Medical content across designated channels and platforms ​
  • Maintain the dissemination calendar, asset status, links, metadata and channel-readiness information ​
  • Coordinate operational issues and dependencies with content owners, digital and technology teams and external partners ​

Analytics & Insights​

  • Consolidate channel and content-performance data into recurring dashboards and reports ​
  • Analyze reach, engagement, reuse, format, timing and channel performance to identify meaningful trends ​
  • Translate findings into clear recommendations on content, channel mix, timing and user experience for Medical teams ​

Governance & Improvement​

  • Ensure channel operations follow approved non-promotional content, privacy, consent and local requirements ​
  • Support testing and implementation of approved channel or measurement improvements and track the resulting performance ​
  • Maintain common measurement definitions and track actions arising from performance reviews​

Qualifications:

Experience: More than 6 years of related experience; more than 8 years in the biopharmaceutical industry; experience in Medical digital channels, omnichannel operations, content analytics, digital engagement or performance reporting preferred​


Technical skills:​

  • Working knowledge of Medical omnichannel and digital content dissemination operations ​
  • Experience developing dashboards, analyzing engagement data and presenting actionable insights ​
  • Familiarity with content-management, digital asset and channel-delivery platforms ​
  • Ability to translate content and channel-performance data into practical recommendations ​
  • Understanding of non-promotional Medical communication, privacy, and local-market requirements ​

Education: A Medical, scientific, life sciences, analytics, digital communications, business or related degree is required​


Languages: Fluent English required; additional languages advantageous​
BENEFITS:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

  • Competitive Salary + Performance Annual Bonus
  • Flexible work environment, including hybrid working
  • Comprehensive Healthcare Insurance Plans for self, spouse, and children
  • Group Term Life Insurance and Group Accident Insurance programs
  • Employee Assistance Program
  • Broad Variety of learning platforms
  • Diversity, Equity, and Inclusion Programs
  • Reimbursements – Home Internet & Mobile Phone
  • Employee Referral Program
  • Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
     

ABOUT GCC IN TAKEDA:

  • Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
  • As an organization, we are committed to our cloud-driven business transformation and believe the GCCs are the catalysts of change for our global organization.

#Li-Hybrid


LocationsIND - Bengaluru

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time

Skills Required

  • More than 6 years of related professional experience
  • More than 8 years of experience in the biopharmaceutical industry
  • Experience with Medical omnichannel and digital content dissemination operations
  • Experience developing dashboards, analyzing engagement data, and presenting actionable insights
  • Familiarity with content-management, digital asset, and channel-delivery platforms
  • Ability to translate content and channel-performance data into practical recommendations
  • Understanding of non-promotional Medical communication, privacy, and local-market requirements
  • Medical, scientific, life sciences, analytics, digital communications, business, or related degree
  • Fluent English
  • Experience in Medical digital channels, omnichannel operations, content analytics, digital engagement, or performance reporting
  • Additional languages

Takeda Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.

  • Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
  • Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
  • Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.

Takeda Insights

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The Company
HQ: Cambridge, MA
50,000 Employees
Year Founded: 1781

What We Do

For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world.  We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts.   Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives.   Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.  

Why Work With Us

We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.

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