KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, paid federal holidays, 401(k), and life insurance. Position Details
- Anticipated Start: End of September 2026
- Period of Performance: Through September 2027, with the possibility of extension
- Schedule: 40 hours/week
- Core Hours: Monday–Friday during standard business hours
- Location: Onsite in Washington, DC
Working in close collaboration with the HouseNet Content Lead, HouseNet Product Manager, and other members of the HouseNet Program Team, the candidate will also engage with the Customer Experience team, Communications & Marketing team, intranet technologists, the Intranet vendor (Interact), and service providers across the CAO and the House.
The Digital Content Editor will play a key role in enhancing and standardizing the CAO's customer service experience and digital service delivery platforms, particularly HouseNet. This position requires working in a collaborative, multi-disciplinary environment with CAO service providers, technology partners, system owners, and business units to develop, implement, and maintain accurate and effective content for Members and employees of the U.S. House of Representatives.Candidate Minimum Requirements
- Bachelor's degree plus 3 years of relevant work experience in web content writing, web editing, web content management, digital editing, or 4-5 years of relevant work experience.
- Experience with large enterprise Content Management Systems (CMS) (e.g., Drupal, Joomla, WordPress, SharePoint).
- Experience working on product development teams with developers, designers, stakeholders, and business owners.
- Experience working on projects utilizing management methodologies from waterfall to agile/scrum and project management software (e.g., Jira, ClickUp, MS Project).
- Experience in appropriately managing project documentation and meeting deadlines.
- Excellent communication skills (written and verbal); Ability to communicate effectively with both technical and non-technical colleagues and leaders.
- Proficiency with the Microsoft Office 365 suite, including Teams and SharePoint.
- Experience in web design, information architecture, user experience design, user interface design, or similar field.
- Excellent time and task management skills; Flexible and adaptable to new technologies, changing priorities and processes.
- Ability to operate effectively in team environments or autonomously, both remotely and in-person.
- Experience in web design, information architecture, user experience design, user interface design, or similar field.
- Participate on Agile development team for the continuous management and development of digital products (Intranet and other service portals).
- Work with project team leads on writing assignments, customer communications, and project documentation.
- Follow content revision instructions and content style guidelines.
- Partner with internal subject matter experts to draft, edit, and maintain content for the House Intranet, ensuring all content is current, accurate, consistent, easy to understand, and easily accessible to the House community.
- Create content and write in a clear and concise manner on a wide range of topics, including financial services, information technology, legislative services, and more.
- Track and complete assignments using project management software (ClickUp).
- Collaborate and communicate with content POCs and SMEs on redrafted web pages as rewritten to adhere to service model standards.
- Review and act as quality assurance editor for peers on the content project.
- Directly support/participate in special limited term projects and initiatives as required.
- Perform other official duties and special projects as assigned in support of CAO Service Design or Customer Experience initiatives.
Skills Required
- Bachelor's degree plus 3 years of relevant experience in web content writing, web editing, web content management, or digital editing; alternatively, 4-5 years of relevant experience
- Experience with large enterprise content management systems such as Drupal, Joomla, WordPress, or SharePoint
- Experience working on product development teams with developers, designers, stakeholders, and business owners
- Experience with waterfall through Agile/Scrum methodologies and project management software
- Experience managing project documentation and meeting deadlines
- Excellent written and verbal communication skills, including communication with technical and non-technical colleagues and leaders
- Proficiency with Microsoft Office 365, including Teams and SharePoint
- Experience in web design, information architecture, user experience design, user interface design, or a similar field
- Strong time and task management skills; flexibility and adaptability to new technologies, priorities, and processes
- Ability to work effectively independently and in team environments, remotely and in person
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
