Duration: 12-month base period with three 12-month option periods
Work Location: Primarily Remote
USCIS Site: 5900 Capital Gateway Drive, Camp Springs, MD 20588
KeenLogic is seeking a motivated and detail-oriented Digital Communications Specialist to support the U.S. Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Verification Division (VER). This position will support the planning, development, execution, and optimization of digital outreach campaigns designed to increase awareness, engagement, and effective use of USCIS Verification programs. The Digital Communications Specialist will support communications across email, web, social media, and other digital channels while using campaign performance data to help improve future outreach efforts.
This is a primarily remote position supporting USCIS Headquarters, 5900 Capital Gateway Drive, Camp Springs, MD 20588. Contractor personnel may work remotely; however, the Contracting Officer's Representative (COR) may request in-person meetings or engagements as needed.
This is a full-time position offering Fortune 500-level health/dental/vision, PTO, paid federal holidays, 401(k), and Life Insurance.
Required Qualifications:
- Must be a U.S. citizen and eligible for government clearances.
- 2+ years of demonstrated experience assisting in the planning for the strategic direction, development, and execution of digital outreach campaigns.
- BA in Marketing, Public Relations, Digital Communications, Graphic Design, Information Technology, Media or Studio Arts, or related field.
- Assist with planning and execution of digital communications and outreach campaigns.
- Support email, web, social media, and other digital communication initiatives.
- Assist with development and maintenance of social media content banks and monthly content calendars.
- Develop and transmit direct email campaigns.
- Compile, maintain, and analyze email distribution lists.
- Utilize basic coding functionality within email delivery systems to incorporate graphics and support automated communications.
- Support welcome messages, newsletters, and promotional email campaigns.
- Track open, click-through, unsubscribe, and other engagement metrics.
- Prepare analytics reports and recommend improvements to digital engagement strategies.
- Coordinate digital campaign activities with broader communications and outreach initiatives.
Skills Required
- Must be a U.S. citizen and eligible for government clearances.
- 2+ years assisting in planning, development, and execution of digital outreach campaigns.
- Bachelor's degree in Marketing, Public Relations, Digital Communications, Graphic Design, Information Technology, Media or Studio Arts, or related field.
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
