At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Position Description
The Digital Commercial Reporting Analyst is responsible for developing and maintaining reports, dashboards, and KPIs to support digital and commercial business performance. This role requires strong analytical, reporting, and Microsoft Excel skills to deliver accurate insights and support data-driven decision-making.
Duties and Responsibilities:
- Develop and maintain reports, dashboards, and KPIs for sales, digital operations, and commercial performance.
- Analyze sales, customer, operational, and financial data to identify trends and business insights.
- Prepare weekly and monthly performance reports, including pipeline, revenue, and transaction analysis.
- Support forecasting, budgeting, and variance analysis activities.
- Work closely with the Power BI team to ensure reporting accuracy and data integrity.
- Provide actionable insights and recommendations to support business decisions.
- Collaborate with Digital, Sales, Marketing, Finance, and Operations teams on reporting and analytics requirements.
Qualifications:
- At least 2–4 years of experience in reporting, analytics, or commercial/business analysis.
- Advanced Microsoft Excel skills is required.
- Experience in dashboards, KPI reporting, and reporting automation is highly preferred.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage and analyze large datasets in a fast-paced environment.
- Amenable to work on a hybrid work set-up in Global One, Eastwood, QC and in Wilcon IT Hub, Makati (3 days onsite, 2 days WFH) and on a dayshift schedule
If you’re someone who enjoys turning data into insights and building dashboards that drive decisions—we’d love to hear from you!
Skills Required
- 2-4 years of experience in reporting, analytics, or commercial/business analysis
- Advanced Microsoft Excel skills
- Experience in dashboards, KPI reporting, and reporting automation
- Strong analytical, problem-solving, and communication skills
- Ability to manage and analyze large datasets in a fast-paced environment
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
