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At US Foods®, innovation and technology is our superpower. By expanding our digital ecosystem and leading with a customer-first mindset, we’re delivering technology that empowers our customers and simplifies business. As we transform the digital landscape of the foodservice industry, we’re outpacing our competitors faster than ever before.We believe diversity is the cornerstone of creativity and innovation—and we foster an open, inclusive, flexible work environment that supports our transformation.
The Digital Commerce Operations Specialist manages a portfolio of customer business integrations for national or high-profile customers, enabling data access to customers and third-party software companies to meet specific business needs. Key responsibilities include project requirements gathering with customers and third-party software platforms, coordinating tasks and development needs with internal technical teams and providing continuous communication to all parties involved. This role will work to support ongoing integrations and assist in troubleshooting integration issues for quick resolution. The role will also manage relationships with key third-party platforms and identify opportunities to improve the process or technical integration with those systems.
Flexible Work Policy: The work for the Digital Commerce Operations Specialist position is completely remote anywhere in the United States except Hawaii or United States Territories.
RESPONSIBILITIES
- Manage a large portfolio of customer business integration projects.
- Attend calls for potential integrations to review requirements and determine scope of project.
- Proactively review projects for potential gaps and/or missing requirements necessary to fulfill the business request.
- Coordinate and manage project needs with technical and/or development teams and ensure these teams are completing their tasks within the project timeline.
- Provide ongoing support and provide regular updates to all parties involved regarding the project status as well as potential roadblocks or delays.
- Document completed projects in application and distribute material to customers, internal departments, sales training, update applications/systems required.
- Work with technical team on support tickets for existing Integrations.
- Serve as a resource and escalation point for issues and integrations managed by offshore resources
- Conduct routine reviews of third parties to determine if technical or process updates are required.
- Other duties assigned by manager.
RELATIONSHIPS
- Internal: Management, Team Members, Sales (Various Levels), Operations, IT Development, and IT Support, Legal and EITLT
- External: Customers, GPO’s, Consultants and Third-Party Software Company’s all levels up to VP/CEO.
WORK ENVIRONMENT
- Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
- Minimal travel required (up to 10%)
MINIMUM QUALIFICATIONS
- 3 years' experience in gathering detailed business requirements, interpreting customer business needs, and translating needs into operational business requirements.
- Prior experience as an IT Business or Integration Analyst working with B2B digital integrations.
- Prior experience in customer service or customer facing role.
- Prior experience in eCommerce/eBusiness environment (e.g. EDI, B2B eCommerce, Supply Chain, other electronic integrations).
- Prior experience in integration procedure and process documentation.
EDUCATION
- College degree or equivalent work experience
PREFERRED QUALIFICATIONS
- Experience in the Food Industry/Distribution.
- Excellent decision-making skills.
- Excellent organization, and team collaboration skills.
- Excellent written and verbal communication skills.
- Excellent facilitation, collaboration, negotiation, and presentation skills.
- Excellent Excel skills.
- Strong Knowledge and general understanding of IT/technical concepts.
- Strong Knowledge of various file types e.g. EDI ANSI X12, XML, cXML, Flat Files.
- Strong Knowledge of Data warehouse, IBM, Sterling Integrator, EDI Translation Tools, CoreFtp/FileZilla.
- Strong Knowledge of Communication Methods AS2, SFTP, FTP and Van.
- Comfort with ambiguity, frequent change, or unpredictability.
This role will also receive annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$65,000 - $100,000***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Top Skills
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more. ------------ Rules of Engagement Statement: We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods. Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules. 1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted. 2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable. 3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites. 4. Follow LinkedIn's Terms and Conditions. 5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted. 6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
