Digital Commerce Operations Specialist EMEA (m/w/d)

If you were the Digital Commerce Operations Specialist EMEA now, here are some of the core activities you would be doing:

• Using guest insights, research and data to conceive and champion a premium experience for all touch points post purchase.
• Executing regional delivery- and return strategies so that all our guests across 16 countries will qualify our ‘post purchase experience’ as ‘premium’.  
• Providing the digital commerce forecasting for our DC for optimized resource planning.
• Monitoring order flows down the systems chain to ensure friction-less order- and return processes.
• Generating and analyzing fulfillment rate reports to monitor and optimize order fulfillment processes.
• Monitoring and resolving discrepancies between S4 and our Warehouse Management Systems to maintain accurate inventory records 
• Partnering with the Global Ecommerce Operations team to prepare D&T for peak season, including setting holiday order deadlines and establishing communication channels 
• Conducting ongoing surveys to gather guest feedback on shipping and packaging  
• Supporting the improvement and optimization of digital commerce processes across systems.  
• Overseeing fulfillment performance across delivery carriers we are working with.
• Monitoring reseller-, system abuse and any other fraudulent activities.  
• Working closely with the global and regional Digital Experience Team to constantly optimize the guest post purchase experience.
• Working closely with the regional Guest Service Team, the Warehousing Team, and the Global Ecommerce Operations Team to ensure a superb guest experience.

Here are some of the things you could be working on in the future:

• Supporting the development of future delivery, return and ‘unboxing experiences’ in the light of sustainability. 
• Discovering opportunities to optimize pot-purchase experiences for our none-EU markets.
• Gathering industry insights, benchmarks and sharing updates to ensure a state-of-the art guest experience.

Are you our next Digital Commerce Operations Specialist EMEA?

• You have 3+ years of experience in digital user experience, e-commerce, or e-commerce related functions such as fulfillment and/or post-purchase experiences.   
• You have a bachelor’s degree in business administration or a related field 
• You are passionate about guest experience, always thinking in the shoes of the customer.
• You have proven expert level in managing digital experience improvements processes.
• You have experience with e-commerce systems across the entire guest journey (SAP, Magento, Adyen, etc.)
• You are innovative and creative, with a logical and methodical approach to problem solving.
• You are well versed in guest experience principles and fundamentals.
• You are an effective communicator and are enthusiastic about working in cross functional environments.
• You are proactive in identifying the root cause of issues and developing solutions.
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration.
• You inspire breakthrough thinking and continuous improvement.
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
• Your passion for your work is paralleled by your passion for getting outside and living it.