Digital Channels Product Manager

Posted 18 Days Ago
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Carpenter, IA
140K-170K Annually
5-7 Years Experience
Fintech
The Role
The Digital Channels Product Manager will lead the product management function for web and mobile digital channels, ensuring high-quality digital experiences. Responsibilities include team management, collaboration with cross-functional teams, oversight of A/B testing, UAT processes, and maintaining compliance with accessibility standards. The role also involves managing the CMS and driving customer satisfaction initiatives.
Summary Generated by Built In

We are seeking a motivated Associate Director to oversee the product management function for our web and mobile digital channels, serving multiple lines of business across the organization. This role is responsible for managing a team of product managers and business analysts, ensuring the delivery of high-quality digital experiences that meet customer needs. The Sr. Manager will collaborate with cross-functional teams, including design, engineering, marketing, and compliance, to drive enhancements and innovations in digital customer touchpoints.

This role is Hybrid. You should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, or Dallas/Fort Worth TX. with a willingness to be in the office two days a week.

Target base salary range is $140k - 170K which is based on various factors including skills, work experience, and location. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Key Responsibilities:

  • Strategic Execution: Support the product vision, strategy, and roadmap for web and mobile digital channels in alignment with organizational objectives and user requirements.

  • Team Leadership: Lead and develop a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.

  • Cross-functional Collaboration: Partner with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.

  • Accessibility (ADA): Ensure that digital channels adhere to accessibility standards and are inclusive for all users.

  • Design System: Help maintain the organization’s design system, ensuring consistency across digital channels.

  • Content Management System (CMS): Assist in the management and improvement of the CMS to streamline content updates across web and mobile platforms.

  • A/B Testing and UAT: Oversee the implementation of A/B testing and UAT processes to optimize the digital customer experience.

  • Customer Satisfaction/Rating (NPS): Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.

  • Disclosures and Compliance: Ensure regulatory disclosures are integrated into the digital user experience.

  • Digital Framework: Help establish and evolve a scalable digital framework to support ongoing digital transformation efforts.

  • Telemetry & Monitoring: Support the development of monitoring and telemetry systems to ensure the reliability and performance of digital platforms.

  • Banners, Interstitials, and Onboarding: Manage the deployment of banners, interstitials, and onboarding helpers for improved customer engagement.

  • In-app and Push Notifications: Assist in the strategy and delivery of in-app and push notifications to drive engagement.

  • Digital CI/CD Pipeline: Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.

  • Security Vulnerability Tracking: Collaborate with security teams to track and manage security vulnerabilities within digital platforms.

  • Testing Framework & Environment: Oversee testing processes to ensure a stable and quality-driven development environment.

Qualifications:

  • Bachelor’s degree in Business, Technology, or a related field.

  • 5+ years of experience in product management, with experience in digital channels, web, or mobile applications.

  • Experience managing and mentoring product teams.

  • Familiarity with accessibility standards (ADA), CMS, and A/B testing.

  • Experience working with CI/CD pipelines and NPS initiatives.

  • Strong communication skills, with the ability to collaborate across departments and influence key stakeholders.

  • Experience in financial services or other regulated industries.

  • Knowledge of design systems and digital frameworks.

  • Familiarity with telemetry, monitoring, and security processes.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options for team members and their dependents

  • Up to 4% matching 401(k)

  • Employee Stock Purchase Plan (10% share discount)

  • Tuition reimbursement

  • Continuing education

  • Bonus eligible

  • Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

  • Paid holidays (7 days per year, based on start date)

  • Paid volunteer time (3 days per year, prorated based on start date)

  • And more

#LI-DWB

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

The Company
Baltimore, Maryland
5,386 Employees
On-site Workplace
Year Founded: 1912

What We Do

OneMain provides personal loans with one on one, local service at branches nationwide. Our personalized loan solutions offer customers a simple and straightforward loan application, fixed rates, fixed payments, clear terms and multiple payment options.

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