Jobs at OneMain Financial

Support operational decision-making by organizing KPI data, building process maps, performing analytics for staffing and efficiency, communicating trends to management, identifying risks, ensuring compliance, and fostering high-quality customer service.

Lead and develop a team of Verification Specialists, manage daily workflow, ensure compliance and performance against productivity, quality, and service metrics. Hire, train, coach, evaluate staff, drive employee engagement, partner with internal and external stakeholders, and identify process improvements to increase operational efficiency.

This role involves leading the credit line increase strategy through data analysis, cross-functional leadership, and optimizing credit policies to balance risk and growth.

This role involves leading data science projects, developing models, collaborating cross-functionally, and promoting best practices in data science solutions.

The Sr Analyst will lead analytics projects, develop risk management strategies, implement technology roadmaps, and engage with stakeholders to enhance lending portfolio performance.

Lead development and execution of partnership strategies across auto finance channels to drive customer acquisition, revenue, product innovation, and market expansion. Build executive relationships, negotiate agreements, onboard and optimize partners, measure partnership performance, and collaborate cross-functionally to align partnership initiatives with company strategy and risk/compliance standards.

The Vice President/Director of Operations Analytics will drive strategic initiatives, improve collections, and enhance customer experiences using data and analytics. Responsibilities include leading teams, developing analytical strategies, and collaborating with stakeholders.

Senior leader responsible for customer management of the credit card business, building analytics and product teams, optimizing portfolio performance (credit line increases, balance build, pricing, collections), creating risk/reward frameworks, shaping multi-year strategy, supporting M&A, and communicating results to the CEO, CFO and board.

Handle inbound calls from customers, branch staff, and vendors to process bankruptcy-related actions (notices, discharges, claims), research unidentified or misapplied payments, document accounts, and resolve inquiries using judgment and company procedures. Communicate with vendors, attorneys, banks, and internal teams.

Lead execution of data-driven collections and credit strategies by implementing, scheduling, and tuning Databricks-based processes. Develop technical requirements, produce analyses and reports, coordinate stakeholders, and continuously improve automation and performance to mitigate risk and drive operational results.

Lead end-to-end category sourcing to drive cost savings, supplier performance, and quality. Develop category strategies, run RFPs, negotiate contracts, manage supplier relationships, collaborate with stakeholders, monitor performance, and lead cross-functional sourcing initiatives.

Serve as single-point contact for customer requests to cancel optional insurance products via phone, email, mail, or in person. Manage inbound/outbound contacts, ensure compliance with regulations (FDCPA), process back-office cancellations, refunds and stop payments, meet service-level agreements, and maintain high accuracy and quality across channels including web chat and text.

Lead analytics projects for auto finance credit strategy: design and implement underwriting, pricing, and channel strategies; build and validate models and scorecards; analyze data to drive growth and profitability; partner with stakeholders to implement strategies and monitor performance; mentor team members.

The program trains college seniors for branch-based roles, focusing on customer service, consumer lending, and professional skill development.

Analyze and compile large datasets to produce reports and dashboards, identify trends, risks, and opportunities, validate risk/compliance processes, recommend remediations, and communicate findings to stakeholders to support operational performance.

No job responsibilities, duties, or qualifications are provided in the posting beyond an Equal Employment Opportunity statement.

Process auto retail installment contracts by verifying applicant information and documentation, assess compliance with federal regulations and company policy, resolve missing stipulations through communication with customers and dealerships, and support the Verification Team Lead and company culture.

Design, test and implement consumer credit underwriting and pricing strategies using historical data. Extract and analyze data, build regression and machine learning models, employ decision-tree tools, optimize strategies across the credit lifecycle, ensure data quality, automate reporting, and present insights to management.

Provide technical leadership for frontend platform architecture across web and mobile. Evolve Angular-based applications, micro-frontends, shared component libraries, observability, analytics instrumentation, and performance. Collaborate with Product, UX, Security, and DevOps to design scalable solutions, improve release processes, troubleshoot production incidents, mentor engineers, and drive frontend modernization and standards.

Work inbound and outbound with customers to resolve loan and credit card accounts, negotiate repayment plans, document account activity, and comply with FDCPA and state regulations. Communicate via phone, web chat, and text, meet individual and team goals, and collaborate with internal teams. Includes classroom and hands-on training, onsite work in London, KY.