Jobs at OneMain Financial

Provides advanced production support for business-critical applications and infrastructure across Windows Server, IIS, SQL Server, Azure, networking, authentication, and dependent services. Responsibilities include troubleshooting, root cause analysis, monitoring, automation, deployments, patching, vendor escalations, incident support, infrastructure as code, containerization, and platform modernization. The role participates in on-call support and partners with application, cloud, security, database, network, and operations teams to improve reliability and reduce operational toil.

Leads the digital app experience for credit card collections and recovery customers. Owns product vision, strategy, roadmap, execution, experimentation, and optimization of payment-plan journeys. Uses data, analytics, customer insights, and A/B testing to reduce friction, increase digital self-service, and improve business outcomes. Partners with Engineering, Design, Operations, Collections Strategy, and senior leadership to prioritize initiatives, manage dependencies, and deliver customer-focused solutions. Also leads product teams and aligns cross-functional stakeholders.

Oversee end-to-end sourcing for assigned procurement categories. Develop category strategies, analyze markets, evaluate suppliers, negotiate contracts, manage supplier relationships, lead RFPs, and monitor supplier performance. Collaborate with operations, finance, legal, and other stakeholders to improve cost, quality, delivery, and category outcomes.

Processes auto title and lienholder mail, responds to branch inquiries, resolves and escalates lien placement issues, and supports improved lien perfection rates. The role coordinates with internal teams, external customers, and vendors while reviewing loan and title documents and maintaining compliance with company policies and applicable laws.

Leads credit card analytics strategy and team development, covering acquisition growth, targeting, channel and segment valuation, partner management, underwriting optimization, testing, customer experience improvements, and data-science model development. Builds and manages a geographically distributed analytics organization while influencing cross-functional stakeholders across marketing, product, technology, design, and underwriting.

Provides high-level administrative and operational support by managing calendars, travel, expenses, meetings, records, reports, action items, and competing priorities. The role requires independent judgment, confidentiality, proactive problem-solving, and coordination across teams. Responsibilities also include supporting leadership, tracking deliverables, improving administrative processes, preparing business materials, and ensuring follow-through on commitments.

Handles inbound and outbound customer contacts regarding optional insurance product cancellations. Processes cancellations, refunds, stop payments, and reissued checks with high accuracy and regulatory compliance. Provides support through phone, email, mail, in-person, chat, and text channels while meeting service-level agreements. Serves as a subject matter expert, documents account activity, identifies operational issues, and delivers accurate, customer-focused resolutions.

Provides customer support and back-office processing for optional product cancellations, refunds, stop payments, and reissued checks. Handles inbound and outbound contacts across phone, email, mail, web chat, and text while maintaining accuracy, service levels, regulatory compliance, and strong customer experiences. Reviews accounts, documents interactions, identifies operational issues, and collaborates with teams to resolve problems under FDCPA and other applicable regulations.

Provide first-line technical support to business users through voice and chat channels. Troubleshoot login, permissions, configuration, connectivity, and lending-platform issues; document tickets with relevant details, screenshots, logs, and findings; manage multiple requests while meeting service levels; and adapt to changing technology, processes, and business priorities.

Designs and develops SQL Server database processes, stored procedures, views, triggers, and functions. Optimizes queries, indexes, and execution plans; manages SQL Server Enterprise features and scheduled Agent jobs; and uses diagnostic tools to troubleshoot performance. Supports Telerik-integrated reporting workflows and collaborates with technical and business teams to deliver database solutions aligned with system requirements.

Lead art direction and visual development for integrated campaigns and customer communications across digital, print, motion, and video. Develop concepts, visual systems, and polished executions while partnering with copywriters, designers, marketers, compliance, legal, and product teams. Translate complex and regulated information into clear creative, present recommendations, evolve brand standards, and use AI-enabled tools to improve creative exploration and production.

Leads process improvement and business requirements for technology and data enhancements within the debt settlement channel. Troubleshoots operational issues and data exchanges, partners with technology, operations, and agency stakeholders, supports digital solution adoption, and drives continuous improvement and change initiatives. The role also develops recommendations and presentations for senior leadership while ensuring data integrity, regulatory alignment, and improved customer experience.

Processes auto retail installment contracts by verifying applicant information, resolving missing documentation, reviewing accuracy and regulatory compliance, and communicating with customers and dealerships. Provides product and service support while promoting teamwork and integrity. Requires customer service experience, office experience, a high school education or equivalent, interpersonal skills, and proficiency with Microsoft Office.

Manage credit card strategy and analytics, including risk management, targeting optimization, reporting, strategy validation, segmentation, modeling, and ad hoc analysis. Use SQL, SAS, Python, and analytical software to develop and execute strategies, automate reporting, maintain data quality, and present insights to management. The role supports loss mitigation and portfolio growth through data-driven recommendations and cross-functional project execution.

Contact prospective and existing customers by phone, assess financial needs, process personal lending applications, and market loan and insurance products. The role requires strong product knowledge, credit report comprehension, compliance awareness, multitasking across systems, and consistent achievement of application and sales goals while providing excellent customer service.

Provides customer support for optional insurance product cancellations through phone, email, mail, chat, text, and in-person channels. Processes cancellations, refunds, stop payments, and reissued checks while maintaining high accuracy, service levels, regulatory compliance, and account documentation. Acts as a subject matter expert, identifies operational issues, and collaborates with internal teams to resolve them.

Leads enterprise ServiceNow platform engineering across ITSM, ITOM, CMDB, ITAM, HRSD, IAM, cybersecurity, integrations, automation, and AI-driven workflows. Establishes platform architecture, governance, security, compliance, and operational analytics while integrating tools such as GitHub, Jenkins, Azure, AWS, Workday, and observability platforms. Oversees ServiceNow talent development, cross-functional delivery, platform strategy, citizen development guardrails, and organizational enablement.

Senior leader responsible for customer management of the credit card business, building analytics and product teams, optimizing portfolio performance (credit line increases, balance build, pricing, collections), creating risk/reward frameworks, shaping multi-year strategy, supporting M&A, and communicating results to the CEO, CFO and board.

Conduct IT audits by evaluating process documentation, testing control design and effectiveness, identifying risks, documenting findings, and supporting remediation. The role partners with IT, Internal Audit, and control groups; provides advisory recommendations; prepares reports; and maintains audit workpapers in TeamMate+. It also involves special assignments, ongoing business education, senior-management communication, and up to 20% travel.

Leads enterprise AI operations, incident management, problem management, and Level 2 application support. Develops operational strategy, improves incident detection and restoration, drives root-cause resolution, and advances predictive operations through AIOps, automation, observability, and machine learning. Oversees support teams, executive incident communications, operational metrics, service reliability, cross-functional governance, talent development, and continuous improvement across large-scale technology environments.