Jobs at OneMain Financial

Supports Finance Transformation initiatives through financial and system analysis, process improvement, dashboards, reporting, testing, data integration, metadata management, and Oracle ERP administration. Partners with finance, technology, and operations teams to improve efficiency, accuracy, compliance, and scalability. Leads stakeholder meetings, develops test plans and training materials, troubleshoots system issues, supports SOX controls, and assists with financial systems enhancements and implementations.

Investigates complex consumer credit reporting disputes by analyzing account records and documentation, determining appropriate corrections or deletions, documenting decisions, and preparing responses. Ensures compliance with credit reporting standards and regulatory requirements, meets service-level deadlines, protects confidential information, identifies systemic issues, supports process improvements, and provides peer guidance.

Leads the Auto Verifications team by coaching employees, monitoring quality and compliance, reviewing accounts and calls, analyzing performance trends, identifying process improvements, and communicating recommendations to leadership. Supports training, reporting, special projects, and adherence to company policies and regulatory requirements while promoting strong customer experiences.

Leads Auto Verifications operations by developing managers, setting quality, service, productivity, and fraud-prevention standards, strengthening controls, and driving process and technology improvements. Partners with Risk, Fraud, Compliance, Technology, Finance, and business leaders to address risks, improve efficiency and customer experience, analyze performance, and communicate recommendations to senior leadership.

Lead development and execution of enterprise-wide corporate communications strategy supporting CEO and senior leaders. Oversee internal and external communications, media relations, crisis and issues management, executive messaging, measurement, vendor management, team building, and communications governance for a public, regulated financial-services company.

Leads equity, deferred, and executive compensation strategy; oversees plan administration and third-party vendors; prepares Compensation Committee materials, CD&A, and proxy filings; manages compensation governance; and serves as the cross-HR compliance lead in partnership with Legal and Compliance.

Evaluates and processes claims by reviewing eligibility, provisions, and applicable procedures to determine payment, deferral, or cancellation. Enters claim data, researches supporting information, calculates benefits, investigates claims, and communicates with internal and external customers in English and French. The role also handles correspondence, phone calls, incoming and outgoing mail, departmental meetings, training, and occasional special projects.

Performs skip tracing and delinquency-resolution calls to locate customers and vehicle collateral, manages repossession accounts from assignment through auction transport, coordinates agents and vendors, approves fees, maintains vendor relationships, and completes federally and state-required regulatory paperwork while adhering to FDCPA and CFPB requirements.

Reviews consumer accounts to identify loan modification and workout opportunities, evaluates income and expenses, negotiates repayment arrangements, prepares and audits modification documents, processes changes in servicing systems, ensures regulatory compliance, and assigns repossession accounts to approved vendors. The role also conducts deficiency-balance collections, sends required correspondence, and maintains repossession and transport vendor relationships.

Evaluate and investigate claims against eligibility requirements and policy provisions, research supporting information, calculate benefits, enter claim data, and communicate with internal and external customers. The role also handles correspondence and mail, supports departmental meetings and training, and participates in occasional special projects.

Manage credit card strategy and analytics, including risk management, targeting optimization, reporting, strategy validation, segmentation, modeling, and ad hoc analysis. Use SQL, SAS, Python, and analytical software to develop and execute strategies, automate reporting, maintain data quality, and present insights to management. The role supports loss mitigation and portfolio growth through data-driven recommendations and cross-functional project execution.

Collections Specialist assists customers with loan and credit card servicing through inbound and outbound phone, web chat, and text communications. The role evaluates customer situations, negotiates repayment solutions, resolves account matters in compliance with FDCPA and state regulations, documents account activity, and meets individual and team goals. The position is onsite in London, Kentucky, with structured classroom and hands-on training.

Performs account reconciliations, variance resolution, journal entry preparation, financial reporting support, audit assistance, SOX and controls testing, and detailed analysis of account balances and transactions. The role supports month-end close, assists branch teams, follows accounting and regulatory procedures, and manages multiple priorities and deliverables.

Contact prospective and existing customers through inbound and outbound calls, assess financial needs, process personal lending applications, and sell lending and insurance products. The role requires understanding credit reports, maintaining product and compliance knowledge, meeting application and sales goals, and delivering strong customer service while collaborating with team members.

Lead a team of loan underwriters, ensuring underwriting quality, productivity, service levels, compliance, credit quality, and profitable loan origination. Review complex applications and exceptions, monitor alignment with risk appetite, improve turnaround times, and coach team members toward production and customer service goals. Maintain knowledge of lending policies and state and federal regulations.

Provides direct administrative support to the VP/SMD of Credit Cards by managing calendars, email, meetings, records, reports, databases, office supplies, and departmental processes. Tracks performance, identifies operational improvements, coordinates meetings and materials, supports office efficiency, and handles confidential information. The role requires strong communication, problem-solving, organization, attention to detail, and proficiency with Microsoft Office applications. It follows a hybrid schedule in Wilmington, Delaware.

Service past-due and litigation accounts while maintaining FDCPA and state regulatory compliance. Responsibilities include coordinating with attorneys, monitoring litigation cases, responding to customer and third-party inquiries, researching and processing payments, managing account documentation, processing invoices and mail, completing judgment satisfactions, and resolving account or branch requests. The role requires strong communication, customer service, confidentiality, research, and basic Microsoft Office skills.

This role involves leading the credit line increase strategy through data analysis, cross-functional leadership, and optimizing credit policies to balance risk and growth.

This role involves leading data science projects, developing models, collaborating cross-functionally, and promoting best practices in data science solutions.

Lead development and execution of partnership strategies across auto finance channels to drive customer acquisition, revenue, product innovation, and market expansion. Build executive relationships, negotiate agreements, onboard and optimize partners, measure partnership performance, and collaborate cross-functionally to align partnership initiatives with company strategy and risk/compliance standards.