Jobs at OneMain Financial

Accounting Interns gain hands-on experience in consumer finance by solving complex business problems, developing creative solutions, collaborating cross-functionally, and contributing to decision-making and customer experience improvements. The role emphasizes teamwork, communication, strategic thinking, organization, and learning in a fast-paced environment.

Leads pricing analytics initiatives, develops strategies for risk-based pricing, collaborates with leaders, prioritizes analytics projects, and enhances customer experience.

Lead art direction and visual development for integrated campaigns and customer communications across digital, print, motion, and video. Develop concepts, visual systems, and polished executions while partnering with copywriters, designers, marketers, compliance, legal, and product teams. Translate complex and regulated information into clear creative, present recommendations, evolve brand standards, and use AI-enabled tools to improve creative exploration and production.

Manage card analytics across originations, customer service, and collections. Own contact center forecasting and capacity planning, identify inquiry-reduction opportunities, develop reports and dashboards, support risk controls, optimize expenses, and create analytical frameworks for operational efficiency. Partner with product and operations leaders, synthesize insights, and manage 2–4 contractors.

Leads process improvement and business requirements for technology and data enhancements within the debt settlement channel. Troubleshoots operational issues and data exchanges, partners with technology, operations, and agency stakeholders, supports digital solution adoption, and drives continuous improvement and change initiatives. The role also develops recommendations and presentations for senior leadership while ensuring data integrity, regulatory alignment, and improved customer experience.

Provides administrative and operational support for card accounts, including mail processing, account status updates, account reviews, issue research, compliance controls, customer and department communication, and remediation projects. The role requires accurate, high-volume task processing, independent work under deadlines, and the ability to use multiple systems simultaneously in a hybrid service-center environment.

Leads direct mail campaign execution from planning through production, deployment, and post-launch review. Coordinates Marketing, Analytics, Product, Creative, Technology, Operations, and Compliance teams; manages audience selection, segmentation, creative approvals, QA, testing, timelines, risks, and performance measurement. Improves campaign workflows and ensures accurate, compliant, on-time delivery.

Serve as the first contact for customers seeking personal loans, credit, and insurance products. Handle inbound and outbound calls, assess financial needs, process lending applications, interpret credit reports, market products, meet application goals, deliver strong customer service, and support compliance with company policies and applicable laws.

Design, develop, and maintain scalable GraphQL APIs and data solutions using TypeScript, cloud platforms, databases, and caching technologies. Lead multi-product development, automated testing, DevOps, CI/CD, code reviews, troubleshooting, and project delivery. Collaborate with architects, product managers, designers, and engineers while providing technical leadership and mentorship. Apply modern infrastructure, containerization, workflow, and software engineering practices to ensure reliable, maintainable, high-quality systems.

Prepares and files monthly, quarterly, semiannual, and annual financial regulatory reports. Extracts and validates data from the data warehouse and general ledger, performs variance analysis, researches data integrity issues, interprets regulatory requirements, maintains documentation and controls, and recommends process improvements. The role requires applying GAAP, collaborating with internal departments, responding to data inquiries, and using automation to improve reporting accuracy and efficiency.

Lead the vision, strategy, roadmap, and execution of an enterprise document management platform. Responsibilities include writing requirements and user stories, prioritizing backlogs, defining acceptance criteria, supporting testing, partnering with Engineering, driving platform adoption, and identifying opportunities for AI, intelligent document processing, and automation. The role also involves stakeholder management, executive communication, scalable solution design, and developing a Product team member.

Provides administrative and operational support by reviewing and processing account transactions, answering questions, handling inbound calls, coordinating with departments and external companies, reporting data to management, and ensuring timely, accurate, and compliant task completion.

Lead OneMain's organic brand content strategy across owned channels. Develop editorial strategy and content roadmap, manage content planning and production (photo/video/freelancers), grow audience and employer brand, oversee community engagement and performance reporting, partner with Corporate Communications, HR, Legal and business leaders, and optimize visibility for emerging platforms including AI-driven search.

Manage credit card analytics supporting risk management, loss mitigation, and portfolio growth. Responsibilities include reporting, strategy implementation and validation, customer segmentation, competitive and sensitivity analysis, modeling, targeting optimization, data querying, automation, quality control, and presenting insights to management.

Handle inbound calls and resolve bankruptcy-related customer, branch, vendor, and trustee inquiries. Process bankruptcy notices, discharges, dismissals, reaffirmations, and proof-of-claim filings. Research unidentified, misapplied, and rejected payments; document accounts accurately; navigate internal systems; and communicate with customers, attorneys, credit agencies, banking institutions, and internal teams while handling sensitive information confidentially.

Contacts delinquent and charged-off loan customers by telephone to negotiate repayment or settlement arrangements. Documents account activity, maintains customer information, meets call and quality standards, and works toward production goals while complying with FDCPA and state regulations. The role requires strong communication, persuasion, negotiation, problem-solving, confidentiality, and self-management skills. Collections or call center experience is preferred.

Reviews and validates customer information, loan documentation, and stipulations for accuracy and compliance. Investigates missing or inconsistent identity, employment, and income details; coordinates with customers, branch teams, underwriting, and third parties; supports timely loan funding; and escalates fraud indicators or complex issues. Provides customer-focused service while managing multiple priorities in a fast-paced lending environment.

Processes vehicle title and lien-related mail, responds to branch inquiries, resolves escalated issues, and supports lien perfection for auto-secured loans. The role coordinates with internal teams, external vendors, and branch personnel while reviewing loan and title documents, applying company procedures, and maintaining compliance with state and federal laws.

Processes and verifies checks, ACH transactions, wire transfers, payment files, and reconciliations. Researches discrepancies, rejects, exceptions, reversals, and reapplications while ensuring compliance with internal controls and banking regulations. Collaborates with Accounting and Dealer Receivables, supports accounts payable checks, lockbox access, mail processing, system upgrades, process improvements, and automation initiatives.

Analyze complex business problems, develop creative data-driven solutions, and collaborate cross-functionally to deploy initiatives that improve decision-making, customer outcomes, and company growth. The role offers exposure to consumer lending, digital engagement, workflow optimization, product development, and strategic analytics while developing technical, communication, teamwork, and leadership skills.