Digital Business Analyst - Lead Data

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
We are seeking a detail-oriented Business Analyst with expertise in the Salesforce platform to join our team. This role will serve as the bridge between business stakeholders, Product Owner and technical teams, ensuring that solutions align with business objectives and deliver measurable value.
The ideal candidate will have strong analytical skills, experience in requirements gathering, and understanding of Salesforce capabilities. They will work closely with the Agile delivery team and stakeholders to execute digital initiatives enabling business imperatives.
What You Will Do:

• Collaborate with business stakeholders to understand requirements, challenges, and opportunities for improvement.
• Develop detailed requirements, user stories, and functional specifications for new systems and process enhancements.
• Provide day-to-day support to the business in relation to product implementation, customization, questions, and problems.
• Translate business needs into clear user stories, acceptance criteria, and process flows.
• Coordinate with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Create process models, diagrams, and other documentation to communicate requirements to technical and business teams.
• Conduct cost-benefit analysis and feasibility studies for proposed solutions.
• Facilitate meetings, workshops, and presentations to communicate findings and solutions to a diverse audience.
• Assist with project management tasks, including tracking progress and managing scope.
• Support the implementation and testing of new solutions, and provide user training and support as needed.
• Troubleshoot issues and ensure that implemented solutions meet business needs and user satisfaction.
• Facilitate workshops, demos, and training sessions for end-users.
• Manage Data & Process documentation
• Validate that delivered solutions meet business requirements.
• Stay updated on Salesforce releases and recommend enhancements.
• Identify opportunities for automation and process efficiency.
• User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

What You Will Have:
Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Consideration For Top Candidates:

• Bachelor's degree in Business, Information Systems, Business Analytics or related field. OR equivalent working experience
• Business Analyst, preferably with Salesforce experience.
• Experience managing projects using Agile software tools
• Familiarity with Salesforce Sales Cloud, Marketing Cloud, or other modules.
• Ideal candidates will have Agile certification and experience working with an onshore/offshore team model
• Strong understanding of data ingestion processes and best practices.
• Proficiency in creating process maps, user stories, and documentation.
• Excellent communication and stakeholder management skills.
• Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Salesforce Administrator, Business Analyst, or Platforms Foundations Certification, (Preferred)

This role does not offer relocation or visa sponsorship.
What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range:
$89,210.00 - $133,810.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
April 9, 2026 - April 17, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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