Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better, more sustainable world.
The Role
The Digital Business Analyst supports customers and field service teams, manages software change requests, analyzes business needs, and facilitates UAT processes.
Summary Generated by Built In
Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
What You Will Do:
What You Will Have:
Top Candidates Will Have:
Additional Details:
Summary Pay Range:
$89,210.00 - $133,810.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
* These benefits also apply to part-time employees
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.
What You Will Do:
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
Coordinates with field support specialists and customers to address and resolve problems and expand product usage. - Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
What You Will Have:
- Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
- Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
- Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
- Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
- User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Top Candidates Will Have:
- Demonstrated experience with SQL and Python within industry.
- The ability to analyze the value of a business and its functions through the value estimation of assets and explain complex stories.
- Can apply the prerequisites to a project before starting the end-to-end business analysis process.
Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions. - Can document the business case to justify the requirements of time and resources of a project.
- Can utilize diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
Additional Details:
- This position requires the candidate to be based in Chicago, ILL.
- Relocation assistance is NOT available for this position
- Visa sponsorship is NOT available for this position
- #LI
Summary Pay Range:
$89,210.00 - $133,810.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Skills Required
- Knowledge of business analysis and recommended solutions
- Knowledge of decision-making process and tools
- Knowledge of software change request management
- Knowledge of software engineering principles
- Knowledge of software problem management strategies
- Knowledge of software product business operation
- Knowledge of UAT activities and techniques
- Demonstrated experience with SQL
- Demonstrated experience with Python
What the Team is Saying
Pradeep
Software Engineer
Christina
Platform Services
Chad
Business Intelligence & Visualization
Madison
Recruiter
Rakshan
Digital Product Manager
MacGregor
Lead Software Engineer
Stan
Software Engineering Manager
Caterpillar Compensation & Benefits Highlights
-
Healthcare Strength — Core benefits include medical, dental, vision, disability, life insurance, and an enhanced Employee Assistance Program with expanded mental health sessions and tools to help find high‑value care. Coverage breadth and plan options are emphasized for most full‑time roles.
-
Retirement Support — A 401(k) savings plan with company match is broadly available, and some groups receive an additional age‑ or service‑based non‑elective annual contribution. Certain represented facilities also saw improved retirement contributions under a recent agreement.
-
Strong & Reliable Incentives — Many roles participate in short‑term incentive or gainsharing programs, with regular bonuses described for full‑time employees. These incentives are positioned as a routine component of total compensation for eligible positions.
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The Company
What We Do
Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide, our teams use data, technology, advanced analytics and AI capabilities to help our customers build a better world.
Why Work With Us
The Cat Digital team is at the forefront of Caterpillar’s evolution. We take pride in solving complex problems by building new systems from the ground up. On our team, you’ll leverage data from across our entire enterprise to find solutions that open a new world of possibilities for our customers and dealers. Join us in building a better tomorrow.
Gallery
Caterpillar Teams
Caterpillar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
