Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
The Customer Insights & Analytics team is seeking a Digital Analytics Analyst to support customer-focused initiatives across the organization. This is a mid-level role requiring both hands-on technical skills and strategic thinking. The position is responsible for implementing digital analytics tools, contributing to measurement strategy development, and translating complex data into clear, actionable insights.
You will partner with cross-functional teams to ensure data quality, develop meaningful dashboards, and influence decision-making through structured analysis and data storytelling. This role is ideal for someone who is both technically skilled and strategically minded, with a focus on driving measurable business impact.
Key Responsibilities
Develop and implement data analysis strategies aligned to business objectives
Define, implement, and validate key performance metrics and KPIs
Configure and maintain digital tracking across platforms and analytics tools
Perform complex analysis across large and disparate datasets
Build dashboards and reports that clearly communicate insights and trends
Identify actionable insights that improve customer experience and inform strategic decisions
Translate data into clear, compelling narratives for stakeholders
Partner with business and product stakeholders to translate objectives into measurement strategies and requirements
Write user requirements, use cases, and documentation to support analytics implementation and reporting
Core Technical Skills (Required)
Demonstrated hands-on skills with the following:
SQL
JavaScript
Google Tag Manager
Google Analytics 4 (GA4)
Power BI or Tableau
Preferred Qualifications
3+ years of experience in digital analytics, product analytics, or data science
Background working with behavioral analytics tools (Quantum Metric a plus, or similar platforms)
Working knowledge of Snowflake, including querying and data exploration
Hands-on expertise implementing and managing analytics through Google Tag Manager, including dataLayer design and governance
Familiarity with consent management platforms (e.g., TrustArc or similar) and privacy regulations (e.g., CCPA and GDPR)
Proficiency working with cloud data platforms such as Snowflake or BigQuery
Skilled in building dashboards and visualizations in Power BI or Tableau
Exposure to A/B testing, experimentation frameworks, or optimization methodologies
Track record supporting cross-functional teams including Product, UX, IT, and Marketing and Branding
What You’ll Bring
Proactive ownership mindset with the initiative to drive work forward and see tasks through to completion
Forward-thinking approach, anticipating downstream impacts and planning accordingly
Strong analytical thinking with a structured, methodical approach to problem-solving and root cause analysis
Skill in synthesizing stakeholder questions, requirements, and ideas into meaningful, measurable metrics
Capability to distill complex data into clear, actionable insights that drive business and customer impact, with a disciplined focus on meaningful metrics over surface-level reporting
Comfort working in a fast-paced, multi-stakeholder environment within a small, high-impact team
Curiosity and persistence to explore data beyond immediate requests, investigate patterns, and uncover underlying drivers of behavior, contributing to the advancement of an enterprise behavioral analytics practice
Ability to learn complex concepts and tools quickly, take initiative, and apply guidance effectively
Business Unit:
Business Data and Analytics
Salary Range:
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
What We Do
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses. We have more than 30 specialty property and casualty insurance businesses, and in 2021, approximately 50% of our gross written premium in our property and casualty operations was generated by business units with a Top 10 market ranking. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for more than 110 years (most recent rating evaluation of "A+" (Superior) affirmed December 3, 2021). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
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