Digital Adoption Specialist

Job Description

We are looking for candidates who are:

• Capable of understanding and clearly describing complex technical information
• Comfortable working independently and in a team
• Confident soliciting information from subject matter experts and keeping stakeholders informed
• Enthusiastic about learning new skills, technical processes, and tools
• Capable of juggling multiple responsibilities and shifting priorities

Core Responsibilities:

• Design, develop, and deploy WalkMe solutions to enhance user experience and drive digital adoption.

• Collaborate with cross-functional teams to identify digital adoption needs and create tailored WalkMe experiences.
• Monitor and analyze user engagement metrics to assess the effectiveness of WalkMe and other solutions and make data-driven recommendations for improvement.
• Stay up-to-date with the latest trends and best practices in digital adoption and WalkMe technology.

• Install and use the assigned insightsoftware products and develop an in-depth understanding of them.
• Support multiple product lines concurrently.
• Develop and deliver technical documentation, video and other materials to support digital adoption initiatives.
• Adhere to processes, standards and schedules for documentation and curricula.

Qualifications

Required Qualifications/Experience:

• Bachelor’s degree in engineering, technical writing, English, or other major
• 2-3 years of technical writing, instructional video or guided learning experience in a software company
• Experience developing in-app guidance using tools such as WalkMe, Whatfix or Pendo
• Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience in our customer voice
• Strong written and verbal communication skills, including the ability to collaborate with others when writing, editing, and reviewing complex instructions
• Familiarity with SAP, Oracle, or other large ERP ecosystems
• General knowledge of IT-related concepts
• Familiarity with development processes for software and documentation, such as agile and scrum methodologies
• Curiosity about technical processes and tools

Desired Qualifications:

• Experience in task-based documentation, training and content strategy
• Experience working in a multi-disciplined team with geographically distributed co-workers
• Working knowledge technologies such as CSS and JavaScript
• Project management and/or Jira experience
• Exposure to SAP, Oracle E-Business Suite, and other similar product suites or database technologies
• Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia
• Familiarity with tools such as Madcap Flare and Zendesk
• Ability to conceptualize graphics on complex topics

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.