Digital Adoption Specialist (WalkMe)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Role Overview

The Digital Adoption Specialist will lead initiatives to enhance user experience and system adoption using WalkMe. This role will involve designing and implementing in-app guidance, training content, and engagement strategies to ensure successful adoption of enterprise process and associated applications.

Key Responsibilities

• Build and deploy WalkMe content (walkthroughs, smart tips, launchers, announcements, surveys/task lists) for targeted user journeys.

• Create micro-learning content: in-app guides, tooltips, workflows, simulations, and self-help aligned to process standards.
• Ensure consistency in content patterns, terminology, and user-centric design.

• Align adoption strategy with change, communications, and training plans; support go-lives and post go-live stabilization.
• Gather requirements, prioritize backlog, and drive stakeholder sign-off for content accuracy.

• Track adoption analytics (engagement, completion, drop-offs, repeat usage) and continuously optimize content.

• Troubleshoot WalkMe behavior/content issues; coordinate fixes with platform admins/IT.

Must-Have Qualifications

• Bachelor’s degree (IT/Design & Visual Communications/Engineering/Business or related).
• 2+ years’ experience in Digital Adoption / UX enablement / Product enablement / Training enablement roles.
• Hands-on WalkMe build experience (or similar DAP) in ERP systems (SAP, Salesforce, Workday).
• Strong UX writing, content design, and stakeholder management skills.

Willingness to work in shift to support US business (No night shift required)

Preferred / Good to Have

• WalkMe Digital Adoption Certification
• Prosci (or similar) Change Management certification
• Exposure to ServiceNow/Jira ticket insights, A/B testing, or adoption dashboards

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.