- Build a deep knowledge of the ClickUp product to provide targeted support to ClickUp users.
- Work closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
- Provide support to users through both group workshops, 1:1 sessions, and handling tickets.
- Proficiency in providing both transactional user support and also client relationship management.
- Understand users business needs and the best application of ClickUp to their process & workflows
- Provide exceptional customer service and support to ClickUp customers
- Understand & consolidate customer needs and pain points, and provide feedback to internal teams to inform product and feature development
- Navigates all available resources to ensure knowledge of feature requests, workarounds, and adherence to documented procedures.
- Continuously looks through the lens of providing the best customer experience.
- Contribute to the improvement of our scaled plays, team processes, and client-facing support documentation.
- Maintains critical knowledge of ClickUp's Ideal Customer Profiles
- Build a book of businesses in our micro managed services.
- Ownership of tickets
- Bachelor's degree in business, communications, or related field
- 3+ years of experience in customer service and support, growth, or related field, preferably in a SaaS or technology industry
- Past experience supporting clients directly on Zoom or other VC tooling
- Strong analytical and problem-solving skills, with experience in data analysis and growth strategies
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and collaborate effectively with cross-functional teams
- Ability to work in a fast-paced environment and manage multiple priorities
- Experience with customer service and support tools, such as Zendesk, preferred.
- Experience using ClickUp strongly preferred
#clientsuccess #customersupport #customersuccess
#LI-Remote #LI-JAE
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp collects and processes personal data in accordance with applicable data protection laws.
- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].
Similar Jobs
What We Do
ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.
Why Work With Us
ClickUppers are highly passionate, energetic, and unique people that align in the mission of saving people time and making the world more productive. We're the newcomer, the underdog, but that's where we thrive. Let’s make the world more productive!
Gallery
