About DANA
DANA is a leading Indonesian digital wallet platform committed to making every transaction simple, secure, and accessible. As a homegrown fintech company, we serve millions across Indonesia with cashless solutions—from payments and transfers to investments. We aim to build a trusted and inclusive financial ecosystem, driven by innovation, collaboration, and continuous learning.
Join us and be part of Indonesia’s digital transformation journey!
📌 What We’re Looking For: Product Analyst
What You Will Do:
- Assist in managing the full product lifecycle of user support features like Chatbot and Help Center, from discovery to release and monitoring.
- Analyze user behavior, feedback, and market trends to identify opportunities for improvement or new initiatives.
- Support in writing clear and structured Product Requirement Documents (PRDs), user stories, and acceptance criteria.
- Collaborate with design and engineering teams to define intuitive and effective user experiences.
- Work closely with business, legal, and compliance, and any other departments/teams to ensure accuracy, alignment, and regulatory compliance.
- Track product performance using data and user insights, and suggest optimizations to enhance support efficiency and user satisfaction.
- Support go-to-market (GTM) activities in collaboration with marketing, customer service, and operations teams.
- Actively participate in sprint ceremonies (stand-ups, planning, reviews, retrospectives).
What You Will Need:
- 2–3 years of experience in Product Management, Business Analysis, Project Management, or related roles (internship experience counts!).
- Experience in Chatbot, Help Center, or Complaint Handling features is a strong plus.
- Based in Jakarta (office presence required).
- Strong analytical and problem-solving skills; comfortable with data, research, and A/B testing fundamentals.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Proactive, curious, and ambitious — ready to thrive in a fast-paced and collaborative environment.
🎯 Ready to Apply?
If you're passionate about innovation and eager to make an impact, we’d love to hear from you. Apply now and grow with us at DANA.
Top Skills
What We Do
BukanDompetBiasa
DANA is a TechFin company that aims to bring in inclusive financial services to empower people for a better living. We aim to be one of the Pillar of Digital Economy in Indonesia by enabling the society to transact seamlessly. As a highly secured and scalable payment service platform to connect everyone based on world class technology, our goal is to provide Indonesia with a trustworthy and convenient mobile payment system to cater the needs of our customers, and sustainable profitable business for our stakeholders.
Join us and together we build Indonesia cashless society
