By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Diary CoordinatorJob Location: Glasgow / UK – remote workingJob Type: Permanent, full time
Remuneration: Competitive salary taking into account skills, experience and qualifications
Keep Things Moving and Deliver a Great Customer Experience
We have an exciting opportunity for a Diary Co-ordinator to join our specialist Subsidence team, providing essential administrative and customer service support to help ensure claims progress smoothly from the outset.
You'll be responsible for coordinating diaries and appointments, handling telephone enquiries, logging new claims and maintaining accurate information on our systems. Working closely with customers and colleagues, you'll make sure appointments are effectively organised and customers receive a friendly, professional service.
You don't need previous insurance, claims or subsidence experience to join us. We're looking for someone who is organised, accurate and customer-focused, with great attention to detail and the ability to manage changing priorities. Experience in administration, customer service, scheduling or a similar environment would give you a great foundation, and we'll provide the training you need to develop your knowledge.
Ideally, you'll be based in Glasgow, although we're also happy to consider candidates based elsewhere in the UK who are looking for a home-based opportunity.
The skills you will have when you apply:
- Organisation & Diary Management – Able to coordinate appointments, manage schedules and prioritise a busy workload effectively.
- Customer Service – A friendly, professional and helpful approach, with a genuine commitment to providing a positive customer experience.
- Communication Skills – Confident communicating over the telephone and able to provide clear and helpful information to customers and colleagues.
- Accuracy & Attention to Detail – Takes pride in getting things right and ensuring customer and claim information is recorded accurately.
- Administration Skills – Comfortable completing administrative tasks, updating systems and maintaining clear and accurate records.
- Time Management – Able to balance multiple activities, deadlines and changing priorities while maintaining a high standard of service.
- Teamwork – Enjoys working collaboratively with colleagues and contributing to a supportive and positive team environment.
- Adaptability – Comfortable working in a busy environment and responding positively when priorities or customer needs change.
- Technology Skills – Comfortable using IT systems and able to learn new processes and technology with training and support.
What we’ll give you for this role:
Remuneration & more
- Competitive salary based on skills and experience
- Holiday allowance of 25 days plus bank holidays
- Hybrid working options (office and home)
Health & support
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for wellbeing support
- Group Income Protection
Other benefits
- Voluntary benefits – green car scheme, dental cover, annual medical assessment, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Discounts on various products and services
This isn't just a position, it's a pivotal role in shaping our industry
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Next steps for you:
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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Skills Required
- Ability to coordinate appointments, manage schedules, and prioritize a busy workload
- Customer service skills and a friendly, professional approach
- Confident telephone and written communication skills
- Accuracy and attention to detail when recording customer and claim information
- Administrative skills, including updating systems and maintaining records
- Time management and ability to manage multiple activities and changing priorities
- Ability to work collaboratively as part of a team
- Adaptability in a busy environment
- Comfort using IT systems and learning new technology
- Experience in administration, customer service, scheduling, or a similar environment
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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