FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.
In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.
FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.
Role Description – Dialer Administrator (Collections & Recovery)
This is a full-time, remote-based position in Nigeria, for a Dialer Administrator within the Collections & Recovery Sales team. The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes. The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance.
The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations.
Roles and Responsibilities
- Analyze outbound and inbound dialer performance to optimize:
Contact rates
Hit rates
Agent productivity
Recovery effectiveness - Build and maintain dashboards and reports in Tableau for operational and leadership consumption.
- Perform advanced analysis using BigQuery on large-scale datasets.
- Monitor daily, weekly, and monthly KPIs related to:
Dialer efficiency
Agent behavior
Calling strategies
List performance and intensity capping. - Identify trends, anomalies, and improvement opportunities in dialer and collections data.
- Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to:
Translate insights into operational actions
Adjust dialing logic and strategies - Support experimentation, pilots, and optimization initiatives across campaigns.
- Ensure data accuracy, consistency, and reliability across reports and dashboards.
Requirements
- 5+ years of relevant experience in data analytics, preferably in collections, recovery, or contact center environments.
- Strong hands-on experience with Dialer systems (predictive, power, preview, inbound/outbound).
- Advanced proficiency in BigQuery, SQL.
- Strong expertise in Tableau (dashboard design, performance optimization, storytelling).
- Excellent analytical skills with the ability to interpret complex datasets and identify actionable trends.
- Solid understanding of statistics and data modelling techniques.
- Strong communication skills to clearly present insights to technical and non-technical stakeholders.
- Ability to work independently in a fast-paced, high-impact environment.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical interview with Dialer Administrator Team Lead 45-60 minutes.
- Final interview with Dialer Manager for 45-60 minutes.
Skills Required
- 8+ years of relevant experience in data analytics, preferably in collections, recovery, or contact center environments.
- Strong hands-on experience with Dialer systems (predictive, power, preview, inbound/outbound).
- Advanced proficiency in BigQuery.
- Strong expertise in Tableau (dashboard design, performance optimization, storytelling).
- Excellent analytical skills with the ability to interpret complex datasets and identify actionable trends.
- Solid understanding of statistics and data modeling techniques.
- Strong communication skills to present insights to stakeholders.
- Ability to work independently in a fast-paced, high-impact environment.
What We Do
FairMoney is building the leading mobile bank for emerging markets. Our goal is to rebuild Africa's money story by offering Tier 1 digital financial services to merchants and consumers alike. In our key market; Nigeria, FairMoney is currently the Most downloaded fintech app in Nigeria with over 10 million downloads and the #1 digital bank in Nigeria. FairMoney offers a range of digital financial products including, near-instant digital loans 24/7, investment products, savings, payments, and cards directly via its mobile app. We give 10,000 loans daily (one every 8 seconds!) in Nigeria and India, and have banking operations in Nigeria, with over 6 million users. We're backed by international investors and have raised a total of $89.9M in funding, to support our development. FairMoney is unique thanks to its international exposure (with offices on 3 continents) and its impact-driven mission: we bring financial inclusion to underbanked people in emerging markets! We are a team of close to 600 people, and for most of the positions, it's possible to join FairMoney remotely or in one of our offices: in Paris, Bangalore, Lagos, and Riga. We value candidates who embrace our company values: • Growth Mindset – We believe in the power of a Growth Mindset, not fixed or static. • Big Plans, Bigger Ambitions - We make big plans, and have even Bigger Ambitions. We are here to build massive scale and drive the fintech revolution across Africa. • Talent has no passport - We believe that Talent Has No Passport. While opportunity may not be evenly distributed across the world, talent is. • Start with the Client – We Empathize with our users to optimize our impact. Many of us don’t live where our customers do - we must go in-depth to understand their pain points. Discover our other values during your discussions with the team. https://apply.workable.com/fairmoney/?lng=en
