We are seeking an experienced Dialer Manager to join our team. The ideal candidate will be responsible for overseeing call center performance, managing dialer campaigns, and ensuring optimal use of our dialing systems. This role is crucial in maximizing contact rates, enhancing customer experience, and driving overall call center efficiency.
At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping individuals and families regain control of their financial future. We are seeking caring & empathetic individuals to join our dynamic team and make a real difference in people's lives.
ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 400 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to actualize our vision of becoming the next-generation financial services Company, taking people from debt to WEALTH.
OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more!
OUR CULTURE: WHY DO OUR EMPLOYEES LOVE WORKING HERE?
- Opportunities for internal growth and career advancement
- Work alongside a passionate group of people who are committed to improving the lives of others
- Company swag - who doesn't love it?
- An incredible location to call your "second home". Our headquarters has multiple restaurants, free fitness center, wellness rooms, and in-office amenities to support you throughout your workday
- Consistent employee recognition and appreciation
- Company-sponsored events and volunteer opportunities
COMPENSATION:
- $75,000 - $85,000
WHAT MAKES US THE BEST?
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Energetic, supportive, and collaborative working environment
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Continuous employee development, coaching, and training
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Work-life balance
WHAT YOU'LL DO:
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Manage and maintain the call center dialer system, including setup, configuration, and troubleshooting
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Monitor real-time call center performance and make necessary adjustments to meet service level agreements (SLAs)
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Collaborate with Workforce Management to optimize staffing levels and ensure adequate coverage
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Analyze call center data to identify trends, forecast call volumes, and create schedules that align with business needs
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Collaborate with department Leadership to address staffing issues and improve overall call center efficiency
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Provide training and support to call center agents on dialer usage and best practices
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Communicate performance around both simple and complex messages around performance to various stakeholders.
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Responsible for development, testing, implementation, and production of daily business reporting as it pertains to call center operations. Provide insights and recommendations for improvement
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Identifying and implementing process improvements
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Ensure compliance with all relevant regulations and company policies
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Other duties as assigned
WHAT MAKES YOU A GOOD FIT:
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Minimum 5 years of related call center technology in a high-volume contact center
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Experience in the debt settlement or related personal finance fields preferred
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal skills
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Proficiency in using call center software and tools
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Ability to work in a fast-paced, dynamic environment
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Strong attention to detail and organizational skills
We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.
ADDITIONAL PERKS & BENEFITS:
- Health, dental, and vision benefits available after 30 days of employment
- Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
- 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
- Paid holidays
- 401(k) that can be elected from day 1 of employment!
- The opportunity to work alongside an incredible group of people who are all driven to help others
Hire Date: August 2024
Job Title: Dialer Manager
Job Type: Full-time
Schedule: 8-hour shift, Monday to Friday
Location: Irvine, CA - 5 days per week in office
Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This position must pass a post-offer pre-employment criminal background check.
What We Do
ALLEVIATE FINANCIAL SOLUTIONS is a premier provider of best-in-class performance based consumer debt relief services. We are committed to providing the highest level of customer care across our organization. From our performance-based fee structure and account management systems to our industry-leading service area, all aspects of our program are designed with our consumers in mind. Our programs are custom tailored to the financial situation of each client and are continuously evaluated for quality and performance improvement. We hold ourselves, and our level of service, to a high standard of excellence and will not rest until our clients are debt free. OUR MISSION is to help individuals facing true financial hardships get back on their feet and regain control of their fiscal freedom, one debt at a time.
