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Hiring Agency:
Health & Human Services - Agency 25
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
The DHHS Quality Control Specialist is responsible for conducting quality control reviews of Supplemental Nutrition Assistance Program (SNAP), Child Support, Medicaid and/or other benefit programs. Incumbents are responsible for auditing a statistically valid, integrated sample of cases to ensure compliance of all applicable regulations, terms, statutes, policies, State and Federal mandates.
Child Support experience is a significant need for this position, and candidates with this experience in place will be best positioned for success in the role.
Examples of Work
As the DHHS Quality Control Specialist, you will:
- Conduct quality control reviews of Medicaid, Child Support public assistance programs to ensure compliance with federal and state regulations.
- Audit a statistically valid sample of cases by reviewing eligibility, payment accuracy, client responsibility, and agency actions.
- Perform field investigations, including in-home interviews, NFOCUS research, and third-party contacts to verify case information.
- Analyze and resolve conflicting or incomplete information and determine appropriate sources of verification.
- Evaluate agency determinations and identify over or under payments; classify and code errors according to federal reporting standards.
- Communicate error findings professionally to the agency; recommend corrective actions.
- Monitor error trends and identify systemic issues related to policy, procedures, or automation.
- Stay current on changes to federal and state regulations, policies, and waivers and apply them accurately to reviews.
- Present quality control results, data analysis, and recommendations to internal and external stakeholders.
- Mentor and support colleagues by sharing expertise, reviewing work, and assisting with training and development efforts.
- Manage workload independently, prioritize assignments, and meet established deadlines while maintaining accuracy.
Hiring Rate: $20.011 per hour – non-exempt
Work Schedule: Monday – Friday; 8:00 AM – 5:00 PM
Dress Attire: Business Casual
Location: Statewide pending space availability
Driving is Required
Requirements / Qualifications
Minimum Qualifications: Bachelor’s degree in business, human services, or a related field, plus two years of experience determining or reviewing public assistance eligibility; OR six years of relevant experience. Any equivalent combination of education and experience will be considered.
Preferred Qualifications: Must have Child Support Enforcement experience
- Strong working knowledge of program-policy and eligibility requirements (specifically in Child Support programs and applications)
- Prior experience in eligibility determination, case management, or quality assurance
- Ability to analyze complex cases, accurately interpret policy, and identify errors
- High attention to detail with strong organizational and time-management skills
- Effective written and verbal communication skills for documenting findings and collaborating with staff
- Experience using eligibility systems, data tracking tools, and QC or federal/state reporting processes
- Ability to work independently, maintain confidentiality, and apply policy objectively and consistently
- Adaptability to policy changes and evolving program requirements
Other: Valid driver's license or able to provide independent authorized transportation.
Knowledge, Skills, and Abilities
Knowledge of: researching and interpreting public assistance policies and regulations, public assistance eligibility processes, and related computer systems, along with a general knowledge of compliance, audit functions, and data research principles.
Ability to: learn and apply state and federal laws, regulations, and procedures necessary to conduct quality control reviews, as well as an understanding of the role of quality control in public welfare agencies and welfare administration. Incumbents must be able to conduct on-site interviews with applicants, recipients, and public or private sources to obtain information; apply rules and regulations to the verification, determination, and documentation of reviews; utilize computer output information to complete accurate findings; gather, verify, and analyze eligibility and financial data; operate a personal computer and general office equipment, including spreadsheets, word processing, databases, email, internet, and other programs; perform basic math calculations; work independently with minimal supervision; and successfully complete assigned workloads within established deadlines.
Skill in: oral and written communication skills; establishing and maintaining effective working relationships with staff and the general public
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Skills Required
- Bachelor's degree in business, human services, or a related field plus two years of experience determining or reviewing public assistance eligibility
- Six years of relevant experience, or an equivalent combination of education and experience
- Child Support Enforcement experience
- Knowledge of program policy, eligibility requirements, public assistance processes, compliance, audit functions, and data research
- Ability to analyze complex cases, interpret policies, identify errors, and apply state and federal regulations
- Strong written and verbal communication skills
- Ability to work independently, maintain confidentiality, and meet deadlines
- Experience using eligibility systems, data tracking tools, and quality control or government reporting processes
- Valid driver's license or independent authorized transportation
Nebraska Department of Veteran Affairs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nebraska Department of Veteran Affairs and has not been reviewed or approved by Nebraska Department of Veteran Affairs.
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Retirement Support — Retirement plan is considered excellent and a central reason total compensation feels strong. Long-term security is positioned as offsetting lower base wages.
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Healthcare Strength — Health insurance is described as comprehensive within a benefits package that helps balance modest hourly pay. Coverage is viewed alongside retirement as a core component of overall value.
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Leave & Time Off Breadth — Paid leave is included within the comprehensive package and contributes to perceived total compensation value. The breadth of time off helps make moderate salaries more workable.
Nebraska Department of Veteran Affairs Insights
What We Do
The Nebraska Department of Veterans' Affairs is a state agency dedicated to providing support, benefits, and assistance to veterans and their dependents within Nebraska.
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