BASIC INFORMATION
Position Name DGM- Industry
Job Band 4
Location Gurgaon and Bangalore
Reporting Manager Sector Head-Industry
Team Size 1-2
ROLES & RESPONSIBILITIES
Job Purpose/Objective
• As the Sub Sector Head for Industry, the primary focus will be on driving business growth and developing strategic partnerships within the Industry/ Commodities customers. Will be responsible for identifying and capitalizing on business opportunities, expanding the client base, and establishing DP World as a preferred partner in the industry.
Key responsibilities Revenue Objectives:
• To lead the deployment of Sub sector sales strategies and enabling tactics, team of Business Development Executives and achieve the Revenue targets in close coordination with the Pre-Sales, BU sales and Post Sales Team both acquisition and retention of revenue through the Sector and BU Sales
• Cultivate and maintain strong relationships with key clients in the sub sector. Understand their business objectives, challenges, and pain points. Provide customized logistics solutions that meet their specific requirements and add value to their operations. Ensure high levels of client satisfaction and retention.
• Prepare persuasive and comprehensive proposals in response to client requirements. Lead contract negotiations to ensure favorable terms and conditions for the logistics service provider. Collaborate with legal and finance teams to finalize agreements.
Customer Delight:
• Cross-functional Collaboration: -Work closely with internal teams, including operations, finance, marketing, and customer service, to ensure seamless execution of business development strategies. Collaborate with these teams to deliver exceptional customer experiences and exceed client expectations. Lead MBRs and QBRs with customers
• To drive the team and ensure CRM effectiveness
• Helping marketing team to design the Customer Survey and take corrective actions on the same
• Work with the account managers in the sector to guide and develop the long-term account plan (1 year to 3 year) within the sector.
• Maintain a sector scorecard & drive y-o-y client improvement on all parameters.
People Management & Diversity:
• Develop a high-performance service culture.
• Develop OKRs with team members and use mechanism of constructive feedback.
• Raise the performance bar with every hire. Identify training needs and opportunity to develop and coach team, recognize exceptional talent.
QUALIFICATIONS & COMPETENCIES
Skills and Competencies
• Proven supply chain track record in logistics industry with 10+ years of experience in India
• Prefer key account experience including experience in developing and growing new key accounts of a particular sector
• Relevant logistics expertise within identified sub sectors – Commodities and executing strategic and tactical plans, in a large and dynamic sales environment.
• Able to design and implement solutions pertaining to specific industry solving customer problems
• Experience in supply chain across entire logistics value chain including Express, FTL transportation, warehousing & Value-added services.
• Experience in leading the development and delivery of sales personnel in a service industry.
Skills Required
- Proven supply chain track record in logistics industry with 10+ years of experience in India
- Experience in developing and growing new key accounts in a particular sector
- Relevant logistics expertise in Commodities and executing strategic plans
- Experience in supply chain across entire logistics value chain
- Experience in leading development and delivery of sales personnel
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
-
Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
-
Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
-
Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
