Location: Hybrid - Letterkenny 2 Days p/week
Come join us in our state of the art office in Letterkenny as we are expanding. We are hiring a Nexthink DEX Engineer to join Prudentials Global End User Experience team.
This is a highly technical engineering role focused on designing, building, and operationalizing new digital experience remediation solutions from scratch.
This engineer will serve as the technical backbone of the Digital Experience (DEX) program, converting insights into automated remediations that eliminate friction and improve the digital experience for the workforce. This role goes beyond analytics - centring on engineering, automation, root cause analysis, and continuous endpoint improvement.
What you Can Expect
Solve new IT challenges via root cause analysis and create PowerShell scripts and other solutions in Nexthink to remediate end user computing challenges that don’t have templated solutions.
Collaborate with the L2/L3 service desk teams to learn about any new technical solutions they’ve built to see if we can re-imagine them as proactive or preventative solutions in Nexthink.
Leverage actionable insights and intelligence to understand causes of digital friction.
Act on insights in the form of automated self-healing and API‑based integrations, working with engineering teams to expand platform value.
Analyze insights to understand digital friction drivers and engineer targeted solutions.
Participate in major incident management processes to investigate, diagnose, and remediate technology outages.
Integrate Nexthink into various IT processes (e.g., ITSM, SecOps, DevOps, IT operations management, IT asset management, etc.) to improve quality and stability of technology and services.
Measure and set business outcomes, KPIs, experience-level agreements (XLAs) and objectives and key results (OKRs).
Use Nexthink to promote workforce digital dexterity, like the elimination of administrative overhead with automation.
Stay up to date on Nexthink engineering and platform best practices.
What you Will Do
Engineer and deliver Nexthink-powered remediation for end user computing issues.
Operationalize use cases, converting insights into automated or guided actions.
Own creation of self-healing, automated flows, and large-scale remediations.
Perform deep root cause analysis and develop custom scripts and configurations.
Integrate Nexthink into broader IT operational processes and automation layers.
Monitor experience performance, adoption, and improvement trends.
Actively participate in incident and major incident response.
Define, track, and communicate measurable business outcomes.
What you Will Bring
2+ years in a technical role focused on solutioning in Nexthink or with an equivalent automation platform / digital experience management tool.
3+ years supporting enterprise IT environments (EUC, endpoint engineering, service desk, etc.).
Strong EUC engineering and/or L3 troubleshooting background.
Experience designing and building technical solutions from scratch in Nexthink.
Strong scripting experience in PowerShell, Bash, and/or Python.
Excellent analytical and problem-solving skills; ability to identify patterns, causes, and optimal Nexthink solutions and remediations.
Strong technical acumen and consultative mindset.
Experience in global organizations (preferred).
Continuous learner with a strong commitment to skills growth, digital experience maturity, and Nexthink platform expertise.
Ability to facilitate problem-solving sessions and technical design reviews.
What We Offer You
Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
Annual Leave of 23 days at full pay.
Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free.
Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.
Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.
PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveller community. PGIM Ireland's aim is to hire the best people for the open roles, and all appointments will be made on merit.
Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.
PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.
-PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.
Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.
PGIM Ireland has been awarded the IBEC Keep Well Accreditation Mark, this is in recognition of our commitment to making our employees wellbeing a priority.
Skills Required
- 2+ years in a technical role focused on solutioning in Nexthink or equivalent automation platform
- 3+ years supporting enterprise IT environments
- Strong EUC engineering and/or L3 troubleshooting background
- Experience designing and building technical solutions from scratch in Nexthink
- Strong scripting experience in PowerShell, Bash, and/or Python
- Excellent analytical and problem-solving skills
PGIM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PGIM and has not been reviewed or approved by PGIM.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options, complemented by behavioral health programs and wellness reimbursements. On-site fitness centers and health coaching further support physical and mental well-being.
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Retirement Support — Retirement programs feature a 401(k) with company match and a company-funded pension, with access to an employee stock purchase program. Student loan repayment assistance and savings plans add to long-term financial support.
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Wellbeing & Lifestyle Benefits — Work-life balance is reinforced by flexible/hybrid work options, paid holidays and sick allowances, and amenities like gym access, free parking, and an affordable cafeteria in some locations. Tuition reimbursement, commuter benefits, and broad work/life resources extend lifestyle support.
PGIM Insights
What We Do
PGIM, the investment management business of Prudential Financial, Inc.* is a multi-manager that delivers industry-leading strategies and solutions to clients. Each business maintains its own investment process and culture, allowing for a singular focus on delivering investment returns for clients. The PGIM businesses offer investors a wide range of investment strategies across asset classes and geographies, including public equities, public and private fixed income, commercial mortgages and real estate. Clients of PGIM can rely on superior long-term performance, risk management expertise and innovative products to help them realize a wide range of business objectives. In addition, PGIM uses its collective knowledge and business expertise to work with public, private and non-profit sector partners to create solutions that address critical social issues that have an enduring impact. *Prudential Financial, Inc. of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.
