💡 Who We Are
Hi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking.
Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide
Are you ready to make a difference with us? Let’s do this!
🚀 About the Role
As a Platform Engineer, you will be responsible for designing and implementing scalable, automated solutions that empower our real-time, life-saving ecosystem. Your primary focus will be on building self-service platforms, optimizing developer workflows, and ensuring a robust CI/CD pipeline to streamline product delivery and enhance reliability.
You will collaborate closely with development teams to create automated systems that scale with our AWS cloud infrastructure, improve security posture, and elevate our SLA standards. By researching and integrating cutting-edge tools and processes, you will drive innovation in developer experience and operational efficiency, enabling teams to focus on delivering impactful features faster and more reliably.
🎯 Here’s What You’ll Be Doing
- Focus on automation and reducing operational overhead.
- Empower developers rather than simply maintain infrastructure.
- Forward-looking approach, focusing on researching and integrating automation solutions.
- You will be part of a DevOps team that will play a significant role in the definition and implementation of the AWS, Docker, and Kubernetes platform strategy, HA/ DR, including architecture, design, roadmaps, and enabling various apps to adopt such technologies
- Working in a collaborative culture with Dev and App owners.
- Part of the job also includes resolving JIRA tickets in the areas of Cloud, CICD, deployments, monitoring, etc.
- Willingness to challenge the status quo to bring new ideas and innovation to the team
- Responsible for ongoing maintenance and support of internal tools, improving system health and reliability
- Document and provide cross-training to peers for projects and products worked on
- Ensure service uptimes to maintain the SLA-driven uptime
- 5+ years of experience as a DevOps Engineer, SRE, or Platform Engineer.
- Strong hands-on experience with AWS networking services (VPC, Transit Gateway, Direct Connect, Route 53, NLB/ALB).
- Deep knowledge of Kubernetes/EKS networking (CNI, CoreDNS, ingress controllers, service meshes, network policies).
- Experience with voice protocols such as RTP, SIP, and VoIP-related traffic optimization.
- Proven experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, or similar).
- Strong scripting skills (Python, Bash).
- Familiarity with monitoring & logging tools (Prometheus, Grafana, ELK, Datadog, etc.), including voice/media traffic monitoring.
- Excellent problem-solving skills and ability to collaborate across teams.
Nice to Have:
- Experience with multi-region/multi-account networking.
- Familiarity with service mesh technologies (Istio, Linkerd).
- Knowledge of GitOps practices (ArgoCD, Flux).
- Experience with cost optimization strategies in cloud environments.
Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!
🌍 Our PromiseAt Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.
Let’s make the world safer together!
Top Skills
What We Do
Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?
So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation.
Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.
Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.
Carbyne: we serve one and millions of benefits.
Why Work With Us
We need great brains who want to collaborate with the best and can envision new ways for emergency services to be smarter, safer, and better.
We hire builders. People who want bigger possibilities for themselves, so we help them reach their professional goals with ongoing training, support, and growth opportunities.
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