DevOps Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Commerce7, part of the Fullsteam organization, is a customer centric commerce platform in the alcohol industry. Today we are the platform that powers over 2500 leading alcohol brands including Opus One, Caymus, Harlan Estate, William Chris Winery and more.

As a DevOps Manager, you will lead and grow our DevOps function; providing both strategic direction and hands-on execution to ensure our infrastructure, security, and operational practices scale alongside our platform. You will manage and mentor a small, highly capable DevOps team while owning the roadmap for infrastructure reliability, and automation. Working closely with the product and engineering teams, you will bridge day-to-day operational excellence with long-term planning to support our continued growth. Our tech stack includes Node.js on AWS (utilizing Aurora, DynamoDB, and SQS). Join our small and passionate team as we push the boundaries of automation, scalability, and reliability.

Primary Responsibilities:

• Lead, manage, and mentor the DevOps team, fostering a culture of ownership and continuous improvement through regular 1:1s, structured career development, and day-to-day coaching.
• Delegate and prioritize work effectively across the team, balancing immediate operational demands with longer-term strategic initiatives.
• Collaborate closely with the Senior DevOps Engineer to leverage deep platform knowledge, document institutional expertise, and ensure continuity across the team.
• Own and drive the DevOps roadmap, proactively identifying infrastructure improvements, scalability investments, and process enhancements ahead of platform growth.
• Partner with engineering and product leadership to translate business and technical requirements into actionable infrastructure plans and milestones.
• Evaluate emerging tools and practices, recommending adoptions that keep the team ahead of scaling challenges.
• Design, build, and maintain infrastructure and deployment pipelines, ensuring reliability and performance as the platform grows.
• Develop and enhance tooling for automated deployment, monitoring, and operations to reduce toil and improve system observability.
• Identify and troubleshoot infrastructure issues in a timely manner, optimizing systems to support increasing platform demands.
• Implement and maintain robust monitoring and alerting systems, and lead incident response and resolution processes.
• Collaborate with cross-functional teams to identify and implement process improvements that drive engineering efficiency.
• Oversee IT administration including user provisioning and deprovisioning, laptop logistics, and asset inventory control.

Skills & Competencies:

• Demonstrated experience managing or leading a DevOps or infrastructure team.
• Strong strategic thinking with the ability to build and communicate a forward-looking infrastructure roadmap.
• Strong proficiency with scripting languages like Python, Bash, or PowerShell.
• Proficiency in using containerization technologies like Docker and orchestration tools like Kubernetes.
• Experience with cloud platforms, preferably AWS (EC2, S3, RDS, Lambda, etc.).
• Solid understanding of networking concepts, security, and protocols.
• Familiarity with CI/CD tools and pipelines (e.g. GitHub Actions).
• Knowledge of infrastructure-as-code tools such as Terraform or CloudFormation.
• Knowledge of database administration and optimization.
• Strong understanding of version control systems, particularly Git.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and organizational skills, with the ability to manage competing priorities across strategy and execution.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Experience with AI-assisted developer tooling (e.g. GitHub Copilot) to improve team productivity and code quality across the engineering workflow.

Minimum Qualifications:

• Familiarity with Agile and DevOps methodologies.
• Experience with performance tuning and optimization of web applications.
• Familiarity with microservices architecture.
• Experience with payment processing and gateways.
• Proven ability to balance hands-on technical work with leadership and planning responsibilities.

Salary Range: $96,000-$150,000 CAD

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
•  Medical
•  Extended Health and LTD plan
•  Dental
•  Vision
•  RRSP (with employer match)
•  Health Spending Account
•  Flexible paid time off

This posting is for an existing vacancy and will remain open until filled.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.