DevOps Manager

* This is a remote position; however, you will also have access to an office for team gatherings and planning sessions as needed. Due to the requirements of UAE customers, this position requires being physically located in the UAE. In-person interviews will be required.

About SailPoint:

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. 

Built on a foundation of AI and ML, our Identity Security Cloud Platform, Atlas delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise. 

About the role:

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

We're searching for a DevOps Manager with experience working on and leading DevOps teams for one or more SaaS products. Ideally, you're a former DevOps Engineer that has made the move to management and still have a solid grasp on the technical side of what your team does. You already know that excellent communication skills are a must, since you'll be collaborating with Services, Support, Product, and Software Engineering on a regular basis. Our company and team are growing incredibly quickly, and we want someone that's excited to deal with the challenges that come with growth and scale!

As a DevOps Manager you will be responsible for the UAE DevOps team that performs triage, data store operation, SRE, and DevOps work in our product running in the UAE region. You will work closely with Software Engineers and DevOps Engineers alike. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.

What you will make happen:  

Ensure your team is consistently delivering at a high pace and meeting deadlines

Balance and prioritize team workload across innovation, engineering support, customer support, and tech debt

Continue to hire, develop, and mentor best in class DevOps Engineers

Maximize uptime across all product lines and help author customer facing root cause analyses for any interruptions in service

Iterate on and improve our CI/CD processes

Control costs to ensure target gross margin is achieved

Develop and improve operational practices and procedures  

Proactively meet standards for information security and compliance, such as ISO27001, SOC1, SOC2, PCI, IRAP, C5, FedRAMP, etc.

Background & Experience:  

2+ years in a management role, preferably in DevOps or Site Reliability, over a team managing public cloud infrastructure

5+ years of hands on experience as a DevOps or SRE Engineer in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider; AWS strongly preferred

A track record of providing a superior customer experience

The ability to evangelize a philosophy around automation and testing

A passion for creating a culture of inclusiveness and compassion

A history of leveraging data to objectively measure impact and optimize people / engineering processes

Due to the requirements of UAE customers, this position requires being physically located in the UAE.

Preferred:

Bachelor's degree in computer science or other technical discipline, or equivalent experience

Education:

Preferred education:

Bachelor's degree in computer science or other technical discipline, or equivalent experience

What success looks like in the role

Within the first 30 days you will:

Complete IPS onboarding guidelines

Completed any training required by compliance or cyber security

Work on hiring the team

Setup stand-ups and Kanban or sprint planning for the team

Aware of on-call rotation and incidents

Learn the Rootly escalation path

Review and understand the SailPoint SDLC

Setup regular 1x1s with team members 

By 90 days:

Involved in past quarterly review, capacity review, future quarterly planning

Have a strong understanding of the observability and monitoring capabilities of the team and any gaps that may exist

Have a strong understanding of the tech debt backlog and prioritization for the team

Begin leading and taking full accountability for projects

Identifying upcoming leaders and mentoring engineers

 Identify areas of improvement for the team and review team health metrics, make adjustments as necessary

Continue to unblock the team and keep them on track

Present trade-offs when appropriate

Review external spend vs budget monthly

By 6 months:

Assign and review technical design documents authored by the team

Enable team members to contribute to team demos, lunch & learns, and tech council meetings

By 1 year:

Complete performance reviews and merit recommendations

Requirements or things you will learn on the job:

ISC Product

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.