The Role
Manage and automate AWS infrastructure using Terraform/CloudFormation, operate containerized workloads on Docker/Kubernetes/EKS, build CI/CD and GitOps pipelines (Jenkins, CodePipeline, GitHub Actions, ArgoCD), administer Linux systems and databases (MySQL/Postgres/MongoDB), integrate AI tooling (N8N, Claude Code, MCP) to streamline workflows, and monitor systems with CloudWatch/Prometheus/Grafana/ELK.
Summary Generated by Built In
Who we are
At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.
3CLogic is a fast growing, venture-backed, SaaS “startup” with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.
We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.
If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.
What we do
Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you? Well we are the ones that fix that!
3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!
A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.
General Job Details:
Position Name: DevOps Engineer
Experience: 4 to 6 yrs
Job Type: Permanent
Location: Sector-142, Noida
Position Summary:
We are seeking a skilled Mid-Level DevOps and CloudOps Engineer to join our growing infrastructure team. In this role, you will focus on automating deployments, managing cloud infrastructure, and maintaining containerized environments using self-managed Kubernetes and EKS. You will play a key role in accelerating our delivery pipelines and adopting next-generation, AI-driven development workflows utilizing toolsets like Claude Code and MCP servers to optimize operations.Key Responsibilities
At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.
3CLogic is a fast growing, venture-backed, SaaS “startup” with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.
We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.
If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.
What we do
Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you? Well we are the ones that fix that!
3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!
A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.
General Job Details:
Position Name: DevOps Engineer
Experience: 4 to 6 yrs
Job Type: Permanent
Location: Sector-142, Noida
Position Summary:
We are seeking a skilled Mid-Level DevOps and CloudOps Engineer to join our growing infrastructure team. In this role, you will focus on automating deployments, managing cloud infrastructure, and maintaining containerized environments using self-managed Kubernetes and EKS. You will play a key role in accelerating our delivery pipelines and adopting next-generation, AI-driven development workflows utilizing toolsets like Claude Code and MCP servers to optimize operations.Key Responsibilities
- Infrastructure as Code: Design, provision, and maintain AWS infrastructure using Terraform and CloudFormation.
- Containerization & Orchestration: Manage and scale containerized applications using Docker, Kubernetes, and EKS.
- CI/CD & GitOps: Build and maintain automated deployment pipelines using Jenkins, Code Pipeline & GitHub Actions and implement GitOps workflows via ArgoCD.
- System Administration: Manage and optimize Linux-based environments, ensuring high availability and performance.
- AI-Driven DevOps: Integrate and leverage N8N, Claude Code and MCP (Model Context Protocol) servers to automate routine tasks, analyze logs, and optimize developer workflows
- Database Support: Perform basic administration, querying, and maintenance on MySQL, PostgreSQL, and MongoDB databases.
- Operating Systems: Strong proficiency in Linux/Unix administration.
- Cloud Platform: 4+ years of hands-on experience with AWS core services (EC2, VPC, S3, IAM, EKS, CloudFront, API Gateway, Lambda Functions, RDS, DynamoDB, Elasticache, CloudFormation).
- Containers: Solid experience with Docker (writing Dockerfiles, image optimization) and Kubernetes (manifest management, troubleshooting pods).
- CI/CD Tools: Proficient with Jenkins, GitHub Actions and ArgoCD for continuous integration and delivery.
- Infrastructure as Code: Proven experience writing reusable modules in Terraform and CloudFormation templates.
- AI Tooling: Hands-on exposure or strong interest in N8N, Claude Code and setting up/configuring MCP servers for automated workflows.
- Databases: Basic knowledge of MySQL, PostgreSQL, and MongoDB (user management, backups, simple querying).
- Version Control: Strong proficiency with Git life cycle (branching, merging, pull requests)
- Monitoring: Basic familiarity with cloud monitoring (e.g., AWS CloudWatch, Prometheus, Grafana, ELK Stack).
- Problem-solving mindset with a bias toward automatio
- Strong written and verbal communication
- Ownership and accountability over assigned system
- Collaborative team player comfortable in agile environment
- Proactive learner with genuine curiosity about AI tooling
- AWS certifications (Solutions Architect Associate or DevOps Professional
- Experience with service mesh technologies (Istio)
- Python scripting for automation tasks
- Familiarity with FinOps practices and cost tagging
- Prior contributions to open-source DevOps tooling
Skills Required
- 4 to 6 years experience in DevOps/CloudOps
- 4+ years hands-on experience with AWS core services (EC2, VPC, S3, IAM, EKS, CloudFront, API Gateway, Lambda, RDS, DynamoDB, ElastiCache, CloudFormation)
- Strong proficiency in Linux/Unix administration
- Experience designing and maintaining infrastructure as code using Terraform and CloudFormation (reusable modules)
- Solid experience with Docker (Dockerfiles, image optimization) and Kubernetes (manifests, troubleshooting pods) including EKS
- Build and maintain CI/CD pipelines using Jenkins, AWS CodePipeline, GitHub Actions and implement GitOps with ArgoCD
- Hands-on exposure to or strong interest in AI DevOps tooling (N8N, Claude Code, configuring MCP servers) for automation
- Basic database administration and querying for MySQL, PostgreSQL, and MongoDB (user management, backups, simple queries)
- Proficiency with Git lifecycle (branching, merging, pull requests)
- Familiarity with cloud and container monitoring tools (AWS CloudWatch, Prometheus, Grafana, ELK Stack)
- Problem-solving mindset, strong written and verbal communication, ownership and collaboration in agile teams
- AWS certifications (Solutions Architect Associate or DevOps Professional)
- Experience with service mesh technologies (Istio)
- Python scripting for automation tasks
- Familiarity with FinOps practices and cost tagging
- Prior contributions to open-source DevOps tooling
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The Company
What We Do
3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and Voice AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.
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