DevOps Engineer

AgencyBloc is a leading provider of agency management solutions built specifically for life and health insurance agencies. Our platform helps agencies streamline operations, strengthen client relationships, and drive growth through powerful CRM, commission processing, and marketing automation tools. We value innovation, collaboration, and making a meaningful impact in the industries we serve and we take pride in fostering a culture that genuinely cares about our customers, our work, and each other.

Summary:

As a DevOps Engineer, you will be responsible for the implementation and ongoing operation of AgencyBloc’s cloud infrastructure and DevOps platforms. You will build, configure, and maintain environments in accordance with established standards, automation, and Infrastructure-as-Code. This role focuses on the day-to-day execution of DevOps work within defined architectural patterns. You will deliver pipeline changes, infrastructure updates, and operational improvements aligned with our technology roadmap that increase reliability, performance, and developer experience.  You will work closely with engineers and product teams to support deployments, address operational issues, and expand your technical expertise across the platform.

Responsibilities:

• Implement and maintain cloud infrastructure components across environments in alignment with established architectural standards.
• Apply existing patterns and best practices for infrastructure, CI/CD, and platform services to assigned work.
• Build and support environments, including compute, networking, storage, and security configurations under the guidance of senior engineers.
• Develop and update Infrastructure-as-Code modules using approved tools and reusable patterns.
• Configure, maintain, and troubleshoot CI/CD pipelines in alignment with defined architecture, including promotion and release processes.
• Use approved tools and platforms (CI/CD, observability, IaC, security, etc.) consistent with organizational standards.
• Support reliability engineering practices, including SLAs, SLOs, and SLIs, and help ensure system availability and performance.
• Apply security best practices, including identity, access, encryption, and compliance requirements (SOC 2, etc.).
• Execute disaster recovery and business continuity procedures, ensuring readiness and effectiveness.
• Support multi-region and multi-environment deployment configurations.
• Participate in design and architecture discussions and provide input based on operational experience.
• Collaborate with engineering teams to support efficient, secure, and reliable delivery of applications and services.

Observability & Operational Excellence

• Implement and maintain observability solutions, including metrics, logging, tracing, alerting, APM, and Real User Monitoring (RUM).
• Configure alerts in alignment with defined SLOs and respond to operational signals during normal duty and on-call rotations.
• Use standardized observability tooling (e.g., OpenTelemetry, Datadog, New Relic) across environments.

Platform Standardization

• Apply platform standards consistently and help reduce tool and pattern fragmentation through consistent implementation.
• Share knowledge with junior team members, contribute to internal documentation and runbooks.

AI & DevOps Enablement

• Use AI-assisted tools to improve automation, troubleshooting, and delivery efficiency within DevOps workflows.
• Apply established patterns for integrating AI into pipelines and operational processes.
• Follow organizational standards for secure and compliant use of AI tools.

Skills/Education/Experience: 

• Bachelor’s degree in Computer Science or equivalent experience preferred.
• 3+ years’ experience with DevOps pipelines and releases (BitBucket, Azure DevOps, Jenkins, etc.).
• 3+ years’ experience in build automation, configuration management, release management, and deployment.
• 2+ years’ experience supporting containerization (ECS, Container Apps, Kubernetes, or Docker).
• Hands-on experience with Infrastructure as Code tools such as CDK, Bicep, Ansible, ARM Templates, or Terraform.
• Experience with monitoring and observability tools (OpenTelemetry, Datadog, New Relic, Splunk).
• Familiarity with implementing and supporting SLAs, SLOs, and SLIs for production systems.
• Solid understanding of observability, monitoring, and alerting practices to support site reliability.
• Working knowledge of encryption (TDE, TLS, AES, etc.) and certificate management.
• Proficiency with Git and best practices in release management.
• Familiarity with OWASP and industry security best practices.
• Proficiency in scripting languages (PowerShell, Bash, Python, etc.).
• Understanding of hardware platforms, operating systems, firewalls, IDS/IPS, WAFs, and networking concepts.
• Expertise in Microsoft networking technologies: Active Directory, Group Policy, DNS, Certificate Administration.
• Experience leveraging AI-assisted tools to improve DevOps efficiency, automation, and delivery speed.
• Ability to use AI for troubleshooting, root-cause analysis, and operational insights across infrastructure and pipelines.
• Familiarity with Agile/Scrum software development methodologies.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.